Branch Ambassador - Eastern Maryland; District Center Cluster

Overview

Full Time Branch Ambassador - Eastern Maryland (District Center Cluster)

The Reimagined Branch

Experience:

Capital One is redefining how people bank. We believe banking should fit customers' everyday lives, not the other way around.

As a Branch Ambassador, you'll have the opportunity to use your love of working with people and sharing product knowledge to play a vital role in our customers' banking experience. You will perform a wide variety of transactions including check cashing, deposits, transfers and withdrawals while monitoring fraud mitigation and adhering to established operational policies and procedures. You will resolve customer inquiries quickly and efficiently, delivering an extraordinary customer experience.

Our Ambassadors are adaptable with a growth mindset and are customer experience-obsessed. Our Branch team exists to enhance the financial lives of people in the communities we serve.

• Be friendly and engaging, connect with customers, help with technology challenges, have casual conversations, and showcase available services and products.
• Help determine personal and business financial needs and bring in experts to guide customers toward their financial goals.
• Ensure compliance with audit, security policies, and procedures in accordance with Bank policy and Federal regulations.
• Support customers in all areas of the branch, including cash handling and service needs, and rotate within the branch based on customer needs.
• Improve the overall retail customer experience with fewer handoffs, with each Ambassador acting as an expert.
• Be naturally curious and eager to learn;
  Capital One will provide training on products, services, and experiences.
• Be digitally savvy, educate customers on the mobile and online experience, and use the branch laptops and iPads; educate on other banking channels and products.
• Be a team player and collaborate with an energetic team of banking professionals.
• Research and answer customer inquiries to enhance retention and engagement using various tools and channels to recommend solutions.
• Travel between branches in the assigned local area as needed to support the market.

Basic Qualifications
:

• High School Diploma, GED, or Equivalent Certification
• At least 1 year of Retail, Sales or Customer Service experience
• At least 6 months of cash handling experience

Preferred Qualifications
:

• Associate's degree
• 2+ years of Retail, Sales, or Banking Experience

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries are listed by location. Salaries for part-time roles will be prorated based on hours worked.

• Beltsville, MD: $48,048 - $48,048
• Bowie, MD: $48,048 - $48,048
• Burtonsville, MD: $48,048 - $48,048
• Greenbelt, MD: $48,048 - $48,048
• Hyattsville, MD: $48,048 - $48,048
• Laurel, MD: $48,048 - $48,048
• Silver Spring, MD: $48,048 - $48,048

Note:

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual salary will be shown in the offer letter.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits. All qualified applicants will receive consideration for employment without regard to sex, race, color, national origin, religion, disability, or other protected status. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace.

If you require accommodation during the application process, please contact Capital One Recruiting at or via email at Recruitin

Capital One does not discriminate in employment opportunities based on criminal history where not prohibited by law.

Capital One does not provide, endorse nor guarantee third-party products, services or other information available through this site.