Quality Assurance & Compliance Lead - Hybrid Nonprofit

• Location 3919 National Drive, Suite 200,Burtonsville, MD, 20866,United States
• Base Pay $85,000.00 - $90,000.00 / Year
• Employee Type Exempt FT
• Required Degree 4 Year Degree
• Manage Others No

• Name Joyce Cole
• Email Cole

ABOUT THE ORGANIZATION

The Center for Adoption Support and Education (C.A.S.E.) is a national leader in mental health services for the adoption, foster, and kinship care community. We envision a world where every child and family connected to adoption, foster, and kinship care thrives, embracing our individual and collective diversity. We improve the well-being and permanence of children and their families by delivering adoption-competent mental health services, training a national network of professionals, and informing the field through research and advocacy.

We work nationally to build the capacity of States, Tribes, and territories to create competent systems and service arrays and improve access to those services.

For over 25 years, C.A.S.E. has combined best practices and innovation to provide specialized individual and family therapy, psychiatric services and support groups, education, and training. We have become a local, national, and international resource for adoptive, kinship, and foster families and the professionals who support them. C.A.S.E. set out in 2021 on a new strategic direction to grow our clinical and training programs into our Academy for Elevating Clinical Practice in Permanency.

It is an exciting time as we grow our evidence-based, adoption-competent clinical model and our accredited, award-winning training programs nationwide.

C.A.S.E has an annual budget of $14M and a staff of 70+ employees.

POSITION SUMMARY

The Quality Assurance Specialist is responsible for managing all aspects of quality in client serving programs using a data-driven focus. The primary objective of this role is to ensure that quality targets are created, and quality assurance and quality improvement strategies are developed and managed. All improvement efforts will be aligned with best practice and ongoing strategic goals. This position will assess, identify and write policies and procedures for client serving programs.

This position will monitor QA/QI in the client serving divisions through audits, checklists, and other continuous quality improvement activities. This position will also support advancement of the electronic health record (EHR) capacities to improve data entry, collection and reporting. It will also support the drafting of grant reports specifically as it relates to data reporting. This position will accomplish these tasks through effective working relationships with, and in consultation with, the Direct Services Supervisors and Directors that lead and manage client services as well as external parties as needed.

The Quality Assurance and Compliance Specialist is a manager-level individual contributor housed within Operations and reporting to the Chief Operating Officer. The position supports organization-wide quality assurance, grant and contract compliance, documentation, data quality, and compliance monitoring across C.A.S.E.’s programs, service lines, administrative functions, and organizational initiatives. While the role maintains a strong connection to direct service quality assurance and behavioral health documentation standards, it is designed to provide broader enterprise-level support as C.A.S.E.’s compliance infrastructure continues to grow.

This position monitors active grant and contract requirements, supports high-level tracking of deadlines and deliverables, maintains organized compliance documentation, and helps identify trends, risks, and opportunities for improvement. The Quality Assurance and Compliance Specialist works…