Service Supervisor

At ORONA, we are global leaders in the design, manufacture, installation, maintenance and modernisation of lifts, escalators, moving ramps and walkways. Operating in over 100 countries, with 330,000 lifts worldwide using our technology and 2 manufacturing plants, we are proud to be Number 1 in Europe for complete lift production capacity.

The Role
We are currently looking for a Service Supervisors to join our busy Warrington office. The successful candidate will work alongside the Service Manager and their activities will be split between office based time and field activities assisting the service and call out team.

Key Responsibilities
All aspects of the day to day management and coordination of the Service Engineers and Field Technicians
Providing technical assistance and guidance to the Service team
Establishing and planning engineer's routes including re-routing on MS2 app to maximize production and reduce travel times, fuel costs etc.
Ensuring all planned visits are completed per calendar month.
Reviewing and influencing engineers productivity
Dealing with call outs, reviewing troublesome lift, following up with clients and communicating proposals to resolve. Co-ordinating any resolution actions required with engineers and FT's
Managing isolated lifts to ensure minimum downtime and rapid resolution.
Co-ordinating external and internal training requirements and mentoring the teams progression.
Undertaking Maintenance Audits and ensuring overall H&S compliance
Providing customer technical support as required and improvement and repair

What Were Looking For

To apply you will have demonstrable experience as a Service or Repairs Engineer, with a minimum NVQ 3 qualification or equivalent experience.
Or come from an Engineering background ( Mechanical or Electronics)
Additionally, experience of managing / coordinating a team would be an advantage, although training will be provided by the Service Management team.
Clean UK driving licence (essential)
Right to Work in the UK (mandatory)