Medical Secretary​/Reception Support

Ramsbottom Medical Practice is seeking an enthusiastic,organised and motivated Medical Secretary/Reception Support Administrator tojoin our friendly and supportive team.

This is a varied and rewarding role that combines medical secretarial responsibilities with reception and administrative support, helpingto ensure the smooth running of the practice and the delivery of excellent patient care. The successful candidate will be a strong communicator with excellent organisational skills, a professional and compassionate approach, andthe ability to work effectively in a busy healthcare environment.

This position offers an exciting opportunity to become partof a dedicated team committed to providing high-quality primary care services to our local community.

The successful candidate will provide comprehensive medical secretarial and administrative support to the clinical team, including processing referrals, managing incoming correspondence, typing and formatting clinical documents, maintaining accurate patient records, and completing private work.

In addition, the role will involve supporting the reception team with patient enquiries, appointment booking, care navigation, and general administrative tasks as required. The post holder will liaise with patients,hospitals, community services and other healthcare professionals, ensuring information is communicated accurately and efficiently.

The ability to prioritise workload, maintain confidentiality, and work flexibly within a busy GP practice environment is essential.

Ramsbottom Medical Practice is a well-established GPpractice committed to delivering safe, effective and patient-centred healthcare to our growing patient population. We are proud of our strong team culture andstrive to provide a supportive and inclusive working environment where staffare valued and encouraged to develop professionally.

Our multidisciplinary team includes GPs, nurses, healthcare assistants, pharmacists, care coordinators, receptionists and administrative staff who work collaboratively to deliver high-quality care and improve health outcomes for our patients.

We are committed to continuous improvement, innovation and excellent patient service, and we welcome individuals who share our values of compassion, professionalism, teamwork and respect.

Job Summary

The post holder will provide comprehensive secretarial and administrative support to the clinical team whilst also supporting the reception function of the practice as required.

The role involves managing referrals, processing correspondence, audio/copy typing, liaising with patients and external healthcare providers, and assisting with the smooth day-to-day running of the practice reception service.

The post holder must maintain strict confidentiality at all times and work in accordance with practice policies, NHS guidance, GDPR, and information governance requirements.

Main Duties and Responsibilities

Medical Secretarial Duties

• Provide an efficient secretarial service to GPs and clinicians.
• Process NHS e-Referrals and other referral pathways accurately and promptly.
• Type and prepare clinical correspondence, reports, referrals, and other documentation from audio or written notes.
• Manage incoming and outgoing correspondence, including hospital letters, emails, and clinical documents.
• Private work e.g. Insurance Forms and Medical Reports
• Monitor and action tasks and workflow requests within clinical systems.
• Liaise with hospitals, community services, patients, and external agencies regarding appointments, referrals, and queries.
• Ensure referrals are processed within agreed time frames and in accordance with clinical urgency.
• Maintain accurate patient records and update clinical systems appropriately.
• Support clinicians with administrative tasks relating to patient care.
• Scan and file documents into patient records in line with practice protocols.
• Handle sensitive information with professionalism and confidentiality at all times.

Reception Support Duties

• Provide reception cover as required.
• Greet patients and visitors in a professional and courteous manner.
• Answer telephone calls efficiently and direct queries…