Medical Secretary​/Reception Support

Job Summary

The post holder will provide comprehensive secretarial and administrative support to the clinical team whilst also supporting the reception function of the practice as required. The role involves managing referrals, processing correspondence, audio/copy typing, liaising with patients and external healthcare providers, and assisting with the smooth day-to-day running of the practice reception service. The post holder must maintain strict confidentiality at all times and work in accordance with practice policies, NHS guidance, GDPR, and information governance requirements.

• Excellent typing and keyboard skills with good attention to detail
• Comfortable using computers and everyday software, including Microsoft Word, Outlook, and other office applications
• Previous administrative, secretarial, or customer service experience
• Strong organisational skills and the ability to manage competing priorities
• Excellent communication and interpersonal skills
• A professional, caring, and confidential approach when dealing with patients and sensitive information
• Ability to work effectively both independently and as part of a team

• Experience working in a GP practice, NHS, or healthcare setting.
• Knowledge of NHS referral processes.
• Experience using EMIS Web
• Audio typing experience.
• Understanding of medical terminology.