Customer Support Advisor

Customer Support

15–18 Month Fixed-Term Contract

We're recruiting on behalf of a well-established market-leading business looking to add a Customer Support & Scheduling Coordinators to their busy frontline team.

This is a varied role combining customer service and engineer scheduling, perfect for someone who enjoys working in a fast-paced environment where no two days are the same. You'll be a key point of contact for customers while ensuring field engineers are scheduled efficiently to deliver an excellent service.

What's On Offer

 * £26,000 – £27,000 salary

* Company pension

* On-site parking

* Referral programme

* Supportive team environment

What You'll Be Doing

* Handling customer enquiries via phone and email.

* Providing first-line support and resolving customer issues where possible.

* Building strong customer relationships and delivering outstanding service.

* Coordinating engineer diaries, appointments, and workloads.

* Prioritising urgent callouts and planned maintenance visits.

* Liaising with engineers, customers, suppliers, and internal teams.

* Keeping accurate records and providing regular updates on job progress.

What We're Looking For

* Previous experience in Customer Service, Scheduling, Coordination, Planning, or Technical Support.

* Excellent communication and organisational skills.

* Strong attention to detail and the ability to manage multiple priorities.

* A proactive, solutions-focused approach.

* Confidence working in a busy environment and communicating with both customers and field-based teams.

This is an excellent opportunity to join a successful business and develop your skills across two key operational functions