Customer Engagement Officer Council Posted Expires

Responsibilities

• Deal with telephone, email, and face‑to‑face enquiries from members of the public across a range of services provided by the Council.
• Update and access various council systems and process Blue Badges whilst ensuring customer enquiries are completed at the first point of contact, reducing the need for repeat contacts.

• Experience working in a busy, customer‐focused environment.
• Excellent customer care skills.
• Excellent keyboard, listening, and questioning skills.

Normal hours of work are Monday - Friday 09:00 - 17:00, 35 hours per week. A restricted flexi‑scheme is in place subject to service demands.

Full training will be provided, and you will have the support of Team Managers.

We support employees to work with agility, where appropriate for the post and service requirements.

We are committed to Bury being an equal society that recognises values and embraces all people, regardless of any difference, for the skills, abilities and experiences they bring into the workforce and the wider community.

Therefore we guarantee an interview for disabled people, looked after children/care leavers, armed forces personnel (including reservists and veterans) and carers of adults or disabled children if they meet the essential criteria.