Call Centre Planner Scheduler

Senior Scheduler - Lead Engineer Planner

Manchester (Whitefield)

A UK Manufacturer of renewable heating products, are seeking a Senior Scheduler/Lead Planner, to undertake the planning of service calls whilst supporting the development & growth of the customer service & planning team.

The Role

You'll be the key link between customers, engineers, service partners and the technical team, helping to keep the service operation running smoothly.
Managing incoming service enquiries and reported faults
Booking and coordinating engineers and site visits
Liaising with customers and arranging site access
Managing warranty claims and service jobs
Collaborating engineer reports, supporting documentation
Arranging parts and deliveries to site
Raising and managing purchase orders
Keeping customers updated throughout the process
Helping develop and improve service processes as the team grows

Your Experience

Previous experience in Engineer Scheduling, Service Call Planning, Service Coordination, FM & Facilities Management or Technical Customer Service would be an advantage - along with:

• Highly organised
• Capable of booking & managing multiple service calls
• Confident communicating with customers, engineers and contractors via phone and email
• Good at chasing things and getting jobs completed
• Calm under pressure and able to prioritise
• Able to ensure calls & jobs are completed, including chasing internal & external team members
• Computer literate and confident using Microsoft Office
• Professional, friendly and approachable
• Seeking a position with growth & the chance to build a team

Hours & Remuneration

Monday to Friday 8am - 5pm

• Basic salary up to circa 35,000 on experience
• 33 days holiday
• Free parking, pension scheme and associated benefits

If you are suitably experienced in a Customer Service, Call Centre, Scheduler or Planner, please contact our retained consultants at Start Monday now!