Customer Support Executive - Inbound Call Center & Voice Process; Whitefield

Urgent Hiring:
Customer Support Executive - Inbound Call Center & Voice Process (Whitefield) in Whitefield, Bengaluru, Karnataka

Lancesoft is actively conducting direct walk-ins and virtual interviews for Customer Support Executive - Inbound Call Center & Voice Process (Whitefield) (International Voice Process (US/UK Customer Support)) located in Whitefield, Bengaluru, Karnataka . Both enthusiastic freshers and experienced customer care executives seeking career growth and stable daytime/rotational shifts are encouraged to apply.

As part of our customer success team at Lancesoft, you will serve as the first point of contact for domestic and international clients, resolving product inquiries, managing service requests, updating CRM databases, and delivering world-class customer experience with high Customer Satisfaction (CSAT) scores.

• Customer Communication:
  Handle international voice process (us/uk customer support) calls/chats in a courteous, friendly, and professional manner.
• Query Resolution:
  Understand customer concerns, verify account details, troubleshoot queries, and provide accurate first-call resolution (FCR).
• CRM & Ticketing:
  Accurately log customer interaction details, track open service tickets, and elevate technical issues to respective department leads.
• Quality & SLA Standards:
  Adhere to communication quality benchmarks, maintaining optimal Average Handle Time (AHT) and high customer satisfaction ratings.
• Team
  
  Collaboration:
  
  Coordinate with team leaders, quality auditors, and operations managers to improve daily service delivery.

• Education:
  
  12th Pass, Undergraduate, Diploma, or Graduate in any stream (B.Com,
  
  B.A,
  
  B.Sc, BBA, BCA,
  
  B.Tech).
• Experience:
  
  1-3 Years (Freshers with good verbal communication skills and confidence are warmly welcome).
• Language
  
  Skills:
  
  Good verbal command of English and Hindi (Knowledge of regional languages like Telugu, Tamil, Marathi, or Gujarati is an added advantage).
• Technical
  
  Skills:
  
  Basic computer operating knowledge, fast typing speed (2030+ WPM), and familiarity with MS Office / CRM portals.

Salary Package:

2,00,000 - 3,00,000 P.A. + Attractive Monthly Performance Incentives.

Job Type & Shift: Full-Time (Day Shifts / Rotational Shifts with Fixed Offs).

• Performance awards,
• Paid training period,
• High internal growth opportunities (IJP) to Quality Analyst / Team Leader roles.

100% Direct Company Hiring. Zero registration or consultancy fees.