Customer Service Coordinator

A well-established organisation is looking to expand its operations team with the appointment of both permanent and 12-month FTC Customer Service Coordinators. This is a fast-paced, customer-focused role where you'll play a key part in coordinating service delivery, liaising with suppliers and ensuring work is completed to the highest standards.
Candidates with B2 B customer service experience and those who have worked within a security control room, monitoring centre or security operations environment are particularly encouraged to apply.
Working as part of a supportive team, you'll be joining a business that values collaboration, attention to detail and delivering an excellent customer experience.

You'll act as a central point of contact for customers, suppliers and internal stakeholders, helping to ensure jobs are scheduled, completed and quality checked efficiently.

• Booking and coordinating work requests on behalf of customers
• Liaising with local suppliers and contractors to arrange completion of jobs
• Monitoring the progress of ongoing work and providing updates where required
• Reviewing inspection reports and carrying out quality checks before issuing them to customers
• Maintaining accurate records and updating internal spreadsheets and systems
• Resolving customer queries over the phone and via email
• Working closely with colleagues to ensure service levels and customer expectations are achieved

To be successful in this role, you'll be a confident communicator who enjoys speaking with customers and thrives in a busy operational environment.

• A minimum of two years' customer service experience within a phone-based role
• Ideally, experience providing B2 B customer service and managing relationships with business customers
• Previous experience within the security industry, security operations, monitoring services or a security control room environment would be highly advantageous
• Strong communication and relationship-building skills
• Experience using spreadsheets and maintaining accurate records
• Excellent organisational skills and the ability to manage multiple tasks simultaneously
• Strong attention to detail, particularly when reviewing documentation and reports
• A proactive and solutions-focused approach to problem-solving
• The ability to work effectively both independently and as part of a close-knit team
• Confidence working with various systems and administrative processes

• Competitive salary of 27,000 and benefits package
• Full-time, permanent opportunity
• Office-based role in Radcliffe
• Comprehensive training and ongoing support
• Friendly and collaborative team environment
• Varied and rewarding workload with genuine responsibility
• Opportunities to develop your skills and progress your career