Patient Services Advisor

Location: Radcliffe

Your future, as a Patient Services Advisor at mydentist

Part time hours - 32 per week in our Support Centre M26 1GG
(below shift pattern) Open to 16 hours per week

Full training and support provided, working alongside an experienced team.

You will benefit from free onsite parking, and Kearsley train station is just a short walk away

With an on-site mini market shop and casual seating space inside and outside (for the sunnier days)
Shift Pattern:

Monday 8 - 5

Tuesday 8 - 5

Wednesday 1 - 5

Thursday 1 - 5

Friday 8 - 5

Your future, with us Working at mydentist means you’ll be part of the UK’s leading dental network. Here, you’ll be trusted to do your best work, balancing your career around your life. We’re ambitious, focusing on the big picture and transforming how we deliver dentistry. Supported by a talented and driven team, everyone is free to be themselves, where respect is a given, and we’re always there for one another.

Your future, your benefits

Competitive salary

Holidays rising to 27 days per year with service (plus bank holidays)
Annual support centre bonus

Health and well-being benefits, including a virtual GP service and Employee Assistance Programme helpline, which includes free counselling sessions

Access to fantastic discounts at cinemas, major retail brands, restaurants and coffee chains - simple and easy to access, making it possible to save hundreds of pounds a year Recognition scheme, including Support Centre Heroes and service awards

Your future, your role

As a Patient Services Advisor, you'll be:

The first line of contact for practices and answering calls received by patients within the designated KPI’sEnsuring that all appointments are booked/amended/cancelled accurately and efficiently in line with company procedures

Building effective and successful working relationships with the practice teams to ensure that practice and patient problems are resolved quickly

Providing assistance and advice to patients within the designated scope of training provided

Providing help, support and excellent customer service to patients

You will:

Have great customer service experience

Strong written and verbal communication skills

Time management skills

Be a confident IT user with experience working with Microsoft Office Be hard-working with a professional and proactive attitude.

Enjoy being part of a team that’s passionate about supporting our practices and ultimately helping the nation smile.

Your future starts here Build a fulfilling career with us, where you'll find the opportunity to develop your skills and shape your work life with a caring and inclusive team that supports one another.
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