Tenancy Sustainment Officer

Role Overview

The main purpose of this role is to provide housing management related support people with multiple and complex needs as part of a service for those who have lost their home or been rough sleeping.

You will be responsible for assessing people for the scheme against criteria. Once moved in you will ensure the standard of their home by completing safety tasks and home inspections and assisting service users to develop the skills needed to manage a home via budgeting and financial inclusion work.

The role works on a rota to contribute to the staffing of a 24‑hours‑a‑day service. The role is full time of 37.5 hours per week. The shift pattern is 7.5 hours a day between the hours of 8am and 8pm weekdays, with an occasional weekend shift either Saturday or Sunday every 3 weeks. You will be expected to work within the organisation's charitable aims and objectives and contribute to the maintenance and development of the Association's values, culture, and ethos.

Deliver activities and some elements of the service outside of "normal working hours".

• An awareness of issues relating to vulnerable individuals and those that have faced multiple disadvantages.
• Experience of overcoming barriers to housing faced by those who may be excluded from the housing register.
• An organised person who can multitask.
• A tasks completer / finisher with an evidenced ability to follow policy and processes.
• Practical skills to support service users in activities of daily living required for independence.
• Skills in recording and reporting tenancy notes via an online Customer Relationship Management system; both online and via a mobile device such as a tablet.
• Skills and experience in managing rent accounts and following arrears processes.
• Experience of health and safety and a track record of maintaining standards of premises.
• Experience of working within safeguarding policies and procedures and of identifying, monitoring, and reporting safeguarding concerns.
• An ability to demonstrate our values and behaviours and work within our Christian ethos.

Although lived experience is not essential, it is welcomed as part of our workforce. Adullam understands that lived experience means people have valuable, direct knowledge of how it feels to be in receipt of support services, and what needs to change for the better.

This role is salaried at £25,389.00, dependent on experience and skill set evidenced at interview.

• 25 days annual leave – increasing to 30 days with service, plus Bank Holidays.
• Two extra days leave for no unplanned absences each calendar year.
• Westfield Health Plan.
• Westfield Rewards / Discounts.
• Pension Plan.
• Death in Service benefit.
• Multidimensional wellbeing programmes and family friendly policies for staff.
• We provide quality housing, deliver tailored support plans, training, education, and employment opportunities to help people achieve stable lives and realise their full potential.

Adullam Homes Housing Association Ltd is a Community Benefit Society, an Association created to support vulnerable individuals and households. We provide quality housing, deliver tailored support plans, training, education, and employment opportunities to help people achieve stable lives and realise their full potential.

We are a friendly, people‑focused organisation making sure to prioritise and take care of the overall wellbeing of our staff, whilst helping them strive for excellence and reach their full potential. There is training available to help you progress in your chosen career and friendly but focused management that will help oversee your growth.

We are passionate about actively encouraging applicants from all cultures, backgrounds, and identities. We are committed to treating our teams fairly and with respect, irrespective of their background, disability, or any other protected characteristic and this starts with our recruitment process. Adullam Homes Housing Association Ltd. is committed to safeguarding and promoting the welfare of children, young people and adults accessing our services.

We expect all staff, volunteers, and workers to share this commitment. The successful candidate will be subject to an Enhanced with Barred List Adult Only DBS check, scrutiny of employment history and robust references checks. Please note applicants must be authorised to work in the UK as we are unable to provide Visa sponsor ships.