CRM Functional Lead

Location: Radcliffe

Your future, as a CRM Functional Lead at mydentist

The role is initially an 18-month fixed-term contract to support tech transformation projects

The role can be a flexible hybrid role with our Support Centre based in Kearsley, M26 1GG
You will benefit from free onsite parking, and Kearsley train station is just a short walk away

With an on-site mini market shop and casual seating space inside and outside (for the sunnier days)
Your future, with us Working at mydentist means you’ll be part of the UK’s leading dental network. Here, you’ll be trusted to do your best work, balancing your career around your life. We’re ambitious, focusing on the big picture and transforming how we deliver dentistry. Supported by a talented and driven team, everyone is free to be themselves, where respect is a given, and we’re always there for one another.

Your future, your benefits

Holidays rising to 30 days per year with service (plus bank holidays)
Health and well-being benefits, including a virtual GP service and Employee Assistance Programme helpline, which includes free counselling sessions

Access to fantastic discounts at cinemas, major retail brands, restaurants and coffee chains - simple and easy to access, making it possible to save hundreds of pounds a year Recognition schemes, including Support Centre Heroes and service awards

Your future, your role

As a CRM Functional Lead, you’ll be:

Owning the functional design and evolution of Hub Spot across Marketing Hub, Sales Hub, and CRM, ensuring configuration aligns with the product roadmap and business objectives

Managing and maintaining contact, company, deal, activity, and custom object configurations; keeping the platform clean, accurate, and scalable as the business evolves

Owning marketing operations foundations, including lifecycle stages, lead scoring, nurture journeys, and attribution models, with a clear focus on driving acquisition performance and pipeline growth

Leveraging Hub Spot Breeze and AI-driven features to surface customer insights, identify patterns in behaviour and performance, and improve targeting and conversion outcomes

Building strong working relationships with Marketing, Sales, Customer Success, and Acquisitions teams—running recurring stakeholder forums, understanding their needs, and ensuring Hub Spot actively supports their goals

Defining and tracking success metrics for Hub Spot usage and adoption, including data quality, active users, funnel performance, and automation health—turning data into clear recommendations for improvement

You will have:

2–3+ years’ hands-on Hub Spot experience in an administrator, consultant, or CRM specialist role Proven track record working with marketing and acquisitions teams to design scalable CRM processes and deliver measurable improvements in campaign and pipeline performance

Experience operating in regulated environments with strong data protection requirements (UK GDPR)
Enjoy being part of a team that’s passionate about supporting our practices and ultimately helping the nation smile.

Your future starts here Build a fulfilling career with us, where you'll find the opportunity to develop your skills and shape your work life with a caring and inclusive team that supports one another.

Click to apply now!

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