Operations & Supply Coordinator

We are looking for an experienced, highly organised and proactive Operations & Supply Coordinator to join our established Operations team.

We are a leading golf apparel and equipment manufacturer and distributor, supplying major UK retailers, independent trade customers and international distributors, alongside our own B2C online retail business.

This is a varied, hands‑on position responsible for managing customer orders through the complete order lifecycle – from initial order entry through to despatch and final invoicing
.

Working closely with the Operations Manager, warehouse, customers and transport providers, you will play a key role in ensuring orders are processed accurately, efficiently and on time.

• Process customer orders accurately from initial entry through to final invoice
  .
• Convert orders to pick notes and coordinate picking/despatch requirements with the warehouse.
• Liaise with the warehouse to establish pallet/carton quantities and ensure orders are prepared correctly.
• Organise transport, including pallet collections, standard 2–3 day services and customer‑specific/timed deliveries.
• Book deliveries directly with customers and manage individual retailer booking requirements.
• Monitor orders and deliveries through to completion, resolving issues where necessary.
• Invoice completed orders accurately to customer accounts.
• Provide a high standard of customer service via telephone, email and face‑to‑face communication
  .
• Build strong working relationships with trade customers, major UK retailers and international accounts.
• Assist with shipments to Ireland
  , including commercial invoices, appropriate shipping rates/services and TSS paperwork.
• Support the processing and management of Amazon Vendor Central
  , where applicable, including orders, stock listings, Born to Run, stock management and forecasting.
• Process embroidery/personalised orders, ensuring customer instructions including logos, positioning, colours and sizing are communicated with exceptional accuracy.
• Provide day‑to‑day operational support to the Operations Manager and assist with additional priorities or projects when required.

The successful candidate must have
:

• Previous experience managing customer orders through the full order‑to‑invoice process
  .
• Strong customer service experience, including dealing with customers confidently by telephone, email and face‑to‑face.
• Excellent administration and organisational skills.
• Exceptional attention to detail.
• The ability to manage multiple orders, tasks and deadlines simultaneously.
• Strong communication and problem‑solving skills.
• A proactive approach and willingness to take ownership of tasks through to completion.
• Good general computer and systems skills

• Competitive salary
• 34.5 hours working week
• A varied role, where you can make a genuine difference every day

Long term career stability and development opportunities