Telephony​/Admin Officer

Our client HM Courts & Tribunals Service (HMCTS) is an agency of the Ministry of Justice. HMCTS provides administrative support for the legal system across England and Wales, ensuring justice works for everyone. Our justice system defends our fundamental rights and freedoms. It is a cornerstone of our modern society and must serve all those who call on it, from the most vulnerable people in our society to families in crisis, claimants and commercial businesses.

HMCTS has a responsibility to administer a justice system that is accessible to everyone and operates efficiently.

Job Title:

Telephony Officer (Full‑Time, Temporary)

Location:

Bury St Edmund's
Salary: £12.36 per hour

Working Hours:

9:00 am – 5:00 pm, 37 hours per week

Our client, a leading public sector organisation, is looking for a proactive and reliable Telephony Officer to join their team on a full‑time, temporary basis at HMCTS Bury St Edmund's. This is a heavily telephone‑based role where you will be the first point of contact for individuals involved in family‑related court cases, providing crucial support over the phone. If you’re looking for a fast‑paced, communication‑driven role, this is the perfect opportunity for you.

• Hourly rate: £12.36 per hour, plus holiday entitlement and a pension scheme
• Hybrid working: 3 days in the office, 2 days from home
• Training provided:
  Two weeks of office‑based training to get you fully up to speed
• Convenient location:
  The office is next to the bus station and close to local amenities for your office days

• Telephony support:
  Answering and managing calls regarding hearing dates, providing assistance, and addressing queries from individuals involved in family‑related court cases
• Document preparation:
  Preparing papers and files for court hearings, tribunals, and meetings
• Data management:
  Updating records on an in‑house system, managing casework, and verifying documents
• General office duties:
  Photocopying, filing, opening and dispatching post, and booking meeting rooms
• Supporting meetings and training:
  Organising and preparing agendas, handouts, and meeting instructions

• Resilient and able to handle a high volume of calls and inquiries
• Organised with the ability to multitask and manage competing priorities
• Detail‑oriented with a strong focus on accuracy
• Flexible and willing to take on new tasks as needed
• A team player, while also capable of working independently

• Ability to work in a fast‑paced, telephone‑driven environment
• Strong communication and interpersonal skills, particularly over the phone
• Willingness to learn and develop new skills

Brook Street is proud to support the Armed Forces Covenant and guarantee interview opportunities for veterans and spouses/partners of military personnel who meet the essential criteria for the vacancy. As a Disability Confident Leader and Gold Award holder from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

If you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria, we encourage you to register your interest via the Brook Street website.