Patient Advisor - Rock Healthcare

Experteer Overview In this role you will be the first point of contact at the practice, guiding patients and visitors and ensuring a smooth, helpful experience across in-person and phone enquiries. You will work closely with the team to manage appointments, prescriptions, and records, supporting efficient clinical workflows. The role combines front-desk reception, admin tasks, and light documentation to maintain a welcoming environment in a teaching GP practice.

This is a stable, full-day position at a forward-thinking, patient-centered clinic with opportunities to contribute to team development and service quality. Pay / Benefits

• Greet and assist patients and visitors at the main reception Handle high volumes of face-to-face and telephone enquiries Book clinic appointments and manage diaries Process repeat and routine prescriptions per guidelines Update electronic patient records and assist with Docman Monitor email inbox and patient messages Prepare meeting agendas, take minutes and distribute papers Monitor and order reception stock and maintain supplies Keep reception area and information leaflets organized and up to date Tasks Excellent telephone and communication skills Problem solving and de-escalation abilities Team player with ability to use own initiative Experience in an office environment Minimum 1 year of GP Practice experience GCSE maths and English MS Word and Excel literate Experience handling high volumes of calls and varied enquiries Desirable: familiarity with Emis and Docman;
  
  healthcare setting experience Desirable: minute taking experience Key requirements NHS Pension salary 13.45 per hour permanent contract full-time hours (37.5) supportive team environment