Customer Care Coordinator (Construction

Position: Customer Care Coordinator (Construction)
Customer Services Coordinator / 6+ months full time contract / Construction

COINS Software skills essential.

We have a new opportunity for a Customer Services Coordinator to join a well established and award wining house builder, based from their Bury St Edmunds Office on a 6 month fixed-term contract.

* The role is Monday to Friday, 8:30am to 4:30pm, 37 hours per week.

The aim of the role is to provide a professional, positive and enthusiastic service to our customers

Duties will include:

* Provide an excellent Customer Journey process – Including courtesy calls, site progress and customer satisfaction

* Being responsible for ensuring defects are attended to in a reasonable timescale

* Promote a culture of cost control and recovery on site through specification of works and adherence to contract charge procedures

* Specify remedial works, allocate appropriate subcontractors and supervise this up to completion

* Prepare and submit progress reports to the Head of Customer Services

* Support in new ideas/ procedure to improve the quality of after care service and Customer Journey

* Help continuous improvement in customer satisfaction ratings

About The Candidate:

* Interpersonal skills in dealing with internal and external customers

* Confident and able to demonstrate negotiation skills

* Ability to stay calm, professional and display patience when dealing directly with customer complaints

* Recognise the importance of customer service

* Able to work independently ensuring our aftersales service is impartial

* Intermediate skills in Microsoft Excel, COINS and Word.

* Some technical knowledge of house building, including electrical, plumbing, and specific understanding of defects and specification of remedial works preferred but not essential