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Customer Service Representative
Job in
Bury St Edmunds, Suffolk County, IP32, England, UK
Listed on 2026-09-12
Listing for:
Prime Appointments
Full Time, Seasonal/Temporary
position Listed on 2026-09-12
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual, HelpDesk/Support
Job Description & How to Apply Below
A client of ours in the Bury St Edmunds area are recruiting a Temporary Customer Service Representative to join their team ASAP. This is a full-time temporary position working Monday to Thursday 8.00am - 4.30pm and Friday 8.00am - 12.30pm
, paying a negotiable salary depending on experience.
This is an excellent opportunity to join a well-established manufacturing business, with the potential for a permanent position for the right candidate.
Your key duties in this Customer Service Representative role will include but are not limited to:- Processing customer enquiries, quotations and orders accurately
- Entering and managing customer orders using an ERP system
- Liaising with Planning, Purchasing, Manufacturing and Shipping teams to meet customer requirements
- Providing customers with updates on order status, delivery schedules and tracking information
- Preparing and issuing customer documentation as required
- Delivering excellent customer service via email and telephone
- Maintaining accurate records with a high level of attention to detail
- Supporting quotation follow-ups and assisting with customer returns where required
- Previous customer service, order processing or administration experience within a manufacturing, engineering, industrial or supply chain environment
- Strong administrative and organisational skills with excellent attention to detail
- Excellent written and verbal communication skills with a professional telephone manner
- Strong IT skills, including Microsoft Office and experience using ERP/MRP systems
- Ability to manage multiple enquiries and inboxes while working effectively in a fast-paced team environment
- Experience working with internal departments to coordinate orders and customer requirements would be advantageous
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