Group Resilience Manager

Overview

Established in 1981 with a single store in the Northwest of England, the JD Group is a leading omni-channel retailer of Sports Fashion, Outdoors and Gyms with our colleagues working in stores across several retail fascias in many markets around the world. JD Sports Fashion Plc was listed on the London Stock Exchange in 1996 and has been a FTSE
100 publicly quoted company since 2019 and continues to grow in the UK and internationally. We want to be the leading global omnichannel retailer in the sports and outdoor industry. To be a part of this successful company and help us to achieve this you will have the desire to ingrain our strategic goals of being a people-led, innovative and customer-focused organisation which provides operational excellence whilst identifying new areas of growth as part of our day to day objectives.

Department:
Profit and Asset Protection/ Finance
Reporting To:
Group Head of Resilience
Contract Type:
Fixed Term Contract 12 months

Role Overview

We are looking for an experienced Group Resilience Manager to lead the design, implementation, and embedding of our new Group Resilience Program. This is a pivotal role in shaping how we prepare for and respond to disruption across our global operations, ensuring continuity for our customers, colleagues, and stakeholders.

You willbe responsible for driving resilience strategy at Group level, working across multiple Fascias and functions—including our US operations—to deliver a robust framework that meets

Group requirements. This is an opportunity to influence senior leaders, build resilience culture, and deliver measurable impact.

• Drivethe development and delivery ofJDGroup’s Resilience Framework, ensuring alignment with strategic priorities.
• Work with
  
  JD UK and NAM Faciastobuild their understanding of Resilience and begin toidentifycritical processes, dependencies, and potential risks througha BIA.
• Planningandfacilitatingresilience exercises and incident response activities for
  
  Group Crisis Management Team and Distribution Centre Incident Response Teams.
• Deliver training programs to ensure colleagues understand their rolesin planning and responding to disruption.
• Collaborate with cross-functional teams to ensure continuity plans are practical and embedded in day-to-day operations.
• Contribute to other aligned capabilities e.g.Third Party Risk Management, ITDR, Risk and Controls and other improvement initiatives across the Group.
• Act as a trusted partner to key Fascia stakeholders,leveragingyourexpertisetodrive engagement in resilience activities and compliance with Group policy.
• Produce high quality documentation including reports, training materials, and executive presentations articulating practical recommendations and strategic insights.

• Minimum 3 years’ experience ina resilience discipline including
  
  Operational Resilience,Crisis Management, Business Continuity or Incident Response.
• Proven implementation of Resilience Framework sand their componentsincludingconducting
  
  BIAs,dependency mapping, and RTO/RPO identification.
• Experience of designing and delivering interactive and engaging desktop and simulation exercises to Strategic and Operational Teams.
• Proven ability to independently lead workshops,interviews and conversations with senior stakeholders
• Self-assuredtobe able to confidently request, challenge and amend information as necessary
• Knowledge ofrelated disciplines including disaster recovery, and third-party risk management.
• Strong stakeholder management skills and proven ability of building positive relationships to effectively influence, advise, and support people throughout the organisation.
• Ability to work collaboratively across multidisciplinary teams (including IT, Infosec and Procurement) to achieve aligned goals.
• Analytical and structured thinker with a focus on continuous improvement
• Ability to travelinternationallyto deliver in person workshops and exercises
• Experience indeliveringresilienceprogrammes in aretail,distributionor consulting environment
• Experience inGlobal
  
  Group operations, including US Markets
• Relevant professional qualifications including MBCI or similar.

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