Customer Team Member

Customer Team Member Job Details

• Location:
  
  Station Hill Thurston, Bury St Edmunds, IP31 3QU
• Pay: £13.04 per hour
• Contract:
  
  16 hours per week + regular overtime, permanent contract, part time
• Working pattern: 3pm-10pm, including weekends (to be discussed at interview)
• Full, paid training provided

We’re looking for Customer Team Members to join our team at Co‑op, playing a key role in delivering friendly, helpful service in your local Co‑op store.

As a Customer Team Member, you’ll work as part of a friendly team in a fast‑moving Co‑op store, helping deliver essential services to your community every day. Depending on your store, this could involve working in our post office, bakery, or helping with online services by picking and packing orders for home delivery. Whatever the day brings, you’ll play a key role in making life easier for our customers.

You’ll help keep our shelves stocked and support sales, ensuring customers can find what they need. You’ll be a familiar face in the community, getting to know your customers and helping us stay connected with local and national charities. Plus, you’ll promote Co‑op membership, helping more customers enjoy the benefits of our unique business.

• Support the day‑to‑day running of the store by delivering friendly and thoughtful service, and by helping to put things right when needed.
• Work with your team to keep the store running smoothly.
• Work hands‑on on the shop floor and tills, and in our in‑store bakery, contributing to daily operations to create a great shopping experience.
• Help maintain store performance by keeping shelves stocked and checking prices, dates, and stock accuracy.
• Ensure the store is safe and legal – keeping shelves stocked and ensuring prices, dates, and temperatures are all correct.
• Promote Co‑op Membership and support your local community.

• A genuine passion for helping people and delivering great customer service.
• The ability to work flexibly across a number of shifts and as part of a team.
• An interest in retail and working in a busy store environment (experience not essential).

• Full training and career development resources.
• 30% discount on all Co‑op products in‑store.
• Flexible access to your pay as you earn it.
• A pension scheme with up to 10% employer contributions.
• 31 days of holiday (including bank holidays, pro‑rated for part‑time colleagues).
• 24/7 access to GP appointments and colleague support programme.
• Cycle‑to‑work scheme.
• Market‑leading policies to help you through life’s big moments.

We’re building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.

We’re proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we’ll support you.

You must be aged 18 or over to apply for this role as it may involve working before 6am or after 10pm, or other business‑related needs.

We reserve the right to remove a vacancy before the scheduled closing date.