BURY ST Edmunds: Internal Sales Assistant

Location:

Bury St Edmunds Salary:
Competitive, dependent on experience Closing Date: 14/08/2026

Join our Internal Sales team at Bury St Edmunds!

Ready to take your sales career to the next level? We’re looking for an enthusiastic and customer‑focused individual to join our Bury St Edmunds branch and play a vital role in its continued success. If you enjoy building lasting relationships, identifying new opportunities, and delivering excellent service, this is a fantastic opportunity to be part of a busy and supportive team within a leading timber and builders merchant.

Putting people at the heart of what we do

With more than 185 years’ trading experience, the Howarth Timber Group has grown to provide not only the widest range of products, but expertise, service and knowledge you can rely on.

With a nationwide network of branches supplying timber and building materials, kitchens and a dedicated manufacturing division supplying timber engineering services, the Howarth Timber Group is focused on providing market leading choice, quality, service and value.

Built on a passion for service and people, we strive to set the highest standards in the quality of our products, in the continuity of supply and in every aspect of customer service and support. Quality products and processes are what drive our passion, but people are central to everything we do and it’s thanks to our loyal workforce that we’ve built a strong and successful business.

Howarth Timber Group is proud to have been officially recognised in The Sunday Times Best Places to Work 2026!

• Serving customers both over the phone and face to face on the sales counter, building relationships, repeat business and add‑on sales
• Handle incoming telephone calls/emails and deal with a wide range of customer enquiries
• Working closely and effectively with colleagues as part of the overall Branch sales team with enquiries and order processing
• Maintain accurate stock management
• Maintain core stock levels and manage out obsolete stock
• Maintaining a well‑stocked, clean, tidy and safe working environment, adhering to the Company’s health and safety policy and procedure at all times

• Excellent customer service skills and experience; knowing what great service feels like to our customers is really important to us
• Strong telephone experience and excellent face‑to‑face communication skills
• Previous sales experience with a commercially‑driven attitude
• Product knowledge relevant to our industry sector would be preferable, although full training can be given to the right applicant
• A high level of accuracy and attention to detail
• A flexible attitude
• Availability to work full time, Monday to Friday inclusive, plus alternate Saturday mornings (0800‑1200)

We are a family‑owned company, with a desire to provide colleague benefits that are truly valuable. Benefits include but are not limited to:

• Competitive salary, dependent on experience
• 31 days’ holiday, inclusive of Statutory Bank Holidays
• Opportunity to buy up to an additional 5 days’ annual leave or sell up to 3 days’ annual leave
• Length of service awards
• Colleague referral bonus scheme — if you refer someone for an HGV Driver role and they successfully complete their probationary period, you’ll receive a £500 bonus. T&Cs apply.
• Cycle to work scheme
• Contributory pension scheme
• Death in service benefit
• Company sick pay
• Enhanced maternity and paternity pay
• Online Benefits Hub (inc discounts on gift cards, travel, cinema tickets, to name a few)
• Employee Assistance Programme, (24/7 helpline, counselling sessions, legal, debt and life management advice line)
• Generous colleague Merchant Branch discount
• Opportunity to participate in a volunteering role for one working day per year – fully paid by the Company
• Excellent training and development opportunities