Energy Services Liaison

JOIN OUR TEAM AND MAKE A DIFFERENCE!

Action Inc is a non-profit organization dedicated to developing pathways to economic stability in Southwest Montana through innovative, community-based, collaborative approaches.

Employment/FLSA Status:
Full-Time/Non-Exempt

Wage: DOE

We are currently seeking an energetic person to join our team and perform the duties of the Energy Services Liaison. Through a respectful, constructive, and trauma-informed style guided by the objectives of the organization, the position plays an integral role in the delivery of Community Action programs. The successful candidate will be essential to the communication and coordination of energy-related services within the LIHEAP and Weatherization departments.

The position works cross‑departmentally to assess eligibility for emergency heat and weatherization assistance, receive incoming emergency heat loss inquiries, landlord and tenant education, schedule weatherization audits, and conduct outreach. Outreach activities include landlord and tenant education, community outreach, and other activities to enhance awareness of LIHEAP and Weatherization services available within the service area.

• Acts as a liaison between the LIHEAP and Weatherization programs, using effective, consistent communication with staff in those programs to ensure efficiency, accuracy, timeliness of work to and streamline workflow between departments.
• Receives, evaluates, and responds timely and appropriately to emergency heat assistance requests or inquiries.
• Assesses eligibility for emergency heat and weatherization assistance, calculates household energy burden, navigates landlord responsibilities, determines priority of audits and facilitates workflow.
• Schedules energy audits for qualified households including follow‑up visits necessary to complete the weatherization job.
• In alignment with program policies, assesses individual household energy burden cost and assures all program staff and contractors are notified of the work to be performed. Completes follow up regarding the work to ensure completion in a timely manner.
• Maintains a continuous pipeline of eligible households by managing incoming approved LIHEAP applications, calls for service, emergency heat assistance requests, and management of the State priority list as directed Weatherization Manager and funder.
• Provides written and in‑person client education and outreach regarding services available, landlord/tenant rights and responsibilities, health and safety considerations, and overall service delivery.
• Completes accurate and timely entry of data into required database systems to ensure accuracy and program file integrity.
• Responsible for maintaining accurate and up‑to‑date documentation, files, and household information, pertinent to program design and ensures all files are in order as required by funding source.
• Works within a team approach to develop policies, procedures, and implementation strategies.
• Works closely with the program director to develop, implement, and evaluate continuous improvement projects that ensure the program is operating efficiently and effectively to elevate weatherization services and our program mission.

The knowledge, skills, and abilities for this position are typically acquired through a combination of education and experience. Must have the ability to learn and implement, with accuracy, program rules. Must be able to learn and successfully utilize software associated with program implementation. Data‑driven with attention to detail and good with people. Positive attitude, high energy and mission‑driven qualities are required.

Must possess effective interpersonal communication skills and demonstrate mature judgement. Must possess ability to work with staff, clients, landlords and other agencies in a consistently courteous manner, communicate effectively both orally and in writing, and be familiar with Microsoft Office Products and Windows.

Must be bondable, insurable and possess a valid Driver’s License.

Action Inc. offers a competitive benefit package, which in…