Clinical Retention Specialist; West Clinical Retention Specialist

The Clinical Retention Specialist is a clinically focused role dedicated to promoting long-term adoption of insulin delivery products and enhancing health outcomes for individuals with diabetes.

Key responsibilities include providing personalized clinical education, troubleshooting, and support via phone and email, addressing medical events, onboarding, and product use concerns. The role involves proactive relationship management, educating customers on therapy benefits, and collaborating with cross-functional teams to ensure patient success and product innovation.

Qualifications require a bachelor’s degree, at least 2 years of experience managing insulin pump patients, and current certification as a Diabetes Care and Education Specialist or equivalent. Preferred skills include industry experience, strong communication, customer service, and proficiency with tools like Microsoft Office and Salesforce.

Ideal candidates are self-motivated, flexible, and capable of working independently in a remote setting, with occasional travel. The position offers competitive salary, comprehensive benefits, and opportunities for professional development, emphasizing a commitment to improving diabetes management and patient care.