Care Manager

• Full-time, benefits-eligible.
• FLSA Non-exempt, M-F 8-5.
• Wage DOQ DOE.
• Highly qualified candidates will be offered a higher wage.
• Must be able to pass a criminal background check.
• Candidate review begins on 10/30/2026, position open until filled.

In alignment with the mission and vision of Blacktail Health, and under the direction of the Director of Behavioral Health and Lead Care Manager, the Care Manager provides care coordination and resource navigation services for an assigned patient panel. The Care Manager assesses patients for social drivers of health, identifies barriers to care, and connects patients with appropriate internal and community-based resources to address identified needs.

Working collaboratively with patients, providers, and interdisciplinary care teams, this position supports improved health outcomes, enhances access to care, and promotes patient engagement. The Care Manager serves as a primary point of contact for assigned patients and develops supportive, professional relationships that foster trust and continuity of care.

• Degree in social work, public health, human services, or related field highly preferred with higher wage classification for those with a degree.
• Experience in these fields may be considered in lieu of education.
• Experience:
  
  Prior experience in a healthcare setting or care/case management role preferred.
• Experience preferred serving a diverse population including those who are vulnerable and/or may have high needs.
• Must obtain valid CPR certificate within 30 days of employment and maintain throughout employment.

• Because the Care Manager serves as a primary point of contact for an assigned patient panel, regular and reliable attendance is essential to ensure continuity of care, timely patient outreach, and effective care coordination.
• Serve as a primary point of contact for an assigned patient panel.
• Conduct assessments to identify social drivers of health and barriers to accessing healthcare services.
• Develop and implement care plans and resource strategies that support patient needs and goals.
• Coordinate internal and external referrals to healthcare, behavioral health, social service, and community-based resources.
• Maintain regular contact with patients based on individual needs and established care management protocols.
• Collaborate with providers, care teams, and community partners to address patient needs and improve care coordination.
• Conduct patient outreach activities to support preventive care, chronic disease management, care transitions, and identified healthcare priorities.
• Assist patients with appointment scheduling, completion of forms, applications, and other administrative processes that support access to services.
• Document all patient interactions, assessments, interventions, referrals, and outcomes accurately and timely within the electronic health record.
• Utilize motivational interviewing and other patient-centered engagement techniques to support behavior change and self-management.
• Provide compassionate, culturally responsive, and trauma-informed services to patients and families.
• Prioritize workload effectively, manage multiple responsibilities, and meet established deadlines.
• Maintain positive and professional relationships with patients, colleagues, community partners, and stakeholders.
• Demonstrate flexibility and adaptability in response to changing organizational and patient care needs.
• Comply with all organizational policies, procedures, and performance expectations.
• Support the mission, vision, and values of Blacktail Health.
• Perform other duties as assigned.
• May be assigned to specialty care management programs or service lines, including but not limited to Healthcare for the Homeless, Pediatrics, Mobile Health, or other designated populations and initiatives.

• Knowledge of care coordination, case management principles, and patient-centered care practices.
• Knowledge of community resources and social service systems, including housing, transportation, food assistance, financial assistance, and behavioral health resources, preferred.
• Understanding of social drivers of health and their impact on health outcomes.
• Working knowledge of motivational interviewing techniques and behavior change strategies.
• Ability to establish rapport and build effective relationships with individuals from diverse backgrounds.
• Strong communication, interpersonal, and customer service…