Hotel Front Desk Clerk

Overview

Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!

• Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
• Mitigate customer complaints as needed
• Bookkeeping: keep accurate records of all hotel guest account information
• Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
• Work with the housekeeping staff to ensure rooms are ready for new guests

• Well-versed in taking telephone calls and handling stressful situations
• Exhibits working knowledge of Microsoft Office and reservation management systems
• Displays impeccable interpersonal, time management, organizational skills, and customer service skills
• High school graduate, GED recipient, or equivalent
• 1+ year of hotel industry experience or related job preferred

Compensation: $12 - $13 hourly