NPI, Application Specialist

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Hexagon is a global leader in digital reality solutions, combining sensor, software, and autonomous technologies. We put data to work to boost efficiency, productivity, quality, and safety across industrial, manufacturing, infrastructure, public sector, and mobility applications. Our technologies shape production and people‑related ecosystems to become increasingly connected and autonomous, ensuring a scalable, sustainable future. Hexagon’s Mining division solves surface and underground mine challenges with proven technologies for planning, operations, and safety.

Hexagon (Nasdaq Stockholm: HEXA

B) has approximately 24,000 employees in 50 countries and net sales of approximately 5.5 bn USD. Learn more at

• Participate in the New Product Introduction (NPI) process to ensure products achieve specified customer objectives through successful completion of field, operational, and market readiness stage gates.
• Plan, coordinate, conduct, and report on the field trial of products as part of the product release process, transitioning products from development teams to a selling/service and support unit.
• Collaborate on field testing in Montana, United States.
• Ensure products meet stated customer and functional requirements.
• Plan, coordinate, conduct, and report on the transfer of product knowledge between development, product, and Hexagon regions.
• Conduct internal training on new products for internal technical staff (service and support) where needed.
• Assist in developing functional requirement specifications for products.
• Assist with competitor analysis activities.
• Contribute to the product documentation set.

• Conduct proving grounds trials of new releases and new products.
• Provide insight into technical and client requirements for products to product management based on market/industry knowledge to ensure that future developments and enhancements set Hexagon apart from its competitors.
• Support in defining:
  • Initial deployments of new products.
  • Product roadmaps.
  • Product release execution.
  • Operations handover documentation.
  • New product training.
• Participate in escalation of customer issues arising during new product introductions.
• Participate in a cross‑functional project team to develop, test, and/or maintain existing products.
• Act as a product champion for assigned product family.
• Standardize base deployment of existing and new products.
• Facilitate best‑practice definition with regional service teams to create global standards.
• Develop skills around assigned product families and transfer this knowledge to regional teams.
• Collaborate with team members to ensure a common and effective approach to NPI processes, documentation structure, and issue logging.
• Provide support to regions during field trials and initial deployments until regional capabilities match demand.
• Actively participate in cross‑training and knowledge‑transfer initiatives across functional teams where possible.
• Adhere to Hexagon values.
• Comply with Hexagon Workplace Health and Safety policies, participate in audits, and follow instructions related to the health and safety of oneself and others.
• Perform other duties as required from time to time.

• A relevant bachelor’s degree (Mining, Engineering), or equivalent combination of education and experience. Formal training qualifications are desirable but not essential.
• At least 5 years of experience working in the mining environment with Hexagon in‑pit technologies or similar.
• Fluent working knowledge of Microsoft Office suite (Word, Excel, PowerPoint).
• Fluent English (written and verbal). Additional languages (e.g., Portuguese, Spanish) would be highly regarded.

• A high degree of experience working in the mining environment with Hexagon in‑pit technologies.
• Strong technical skills and ability to rapidly grasp customer requirements and technical solutions.
• Ability to rapidly acquire knowledge of new technologies for customer support and training.
• Strong communication skills, including ability to convey product information…