Quality Manager

Country

United Kingdom

Quality Manager

Saica Group provides sustainable recycled paper, corrugated cardboard and flexible packaging manufacturing solutions as well as solutions for waste management and the recovery of waste. Sustainability at Saica begins with our values – we care, we value and we challenge.

You will be responsible for leading the site Quality agenda, ensuring the full deployment of the quality strategy, systems and processes to ensure the delivery of class leading product quality performance.

Leading a small team of Quality Assistants, you will work closely with Operations and the site Continuous Improvement Manager to ensure processes and activities have clear standards which are met rigorously and continue to be developed in line with best practice. You will help champion and deliver a quality improvement mindset, supporting CI activities across the whole site.

• Manage the day to day activities of the Quality Team, coordinating activities required to meet Company, site and regulatory quality standards.
• Ensure compliance with specific external and internal standards including BRC, ISO 9001, 14001 and A2 permit.
• Specifically, to manage and improve procedures, documentation & auditing of the quality management system. Work closely with operational and technical colleagues to ensure understanding and responsibilities.
• Understand the needs and expectations of customers regarding product quality, ensuring these expectations are a core part of the quality management system.
• Ensure the internal audit schedule is kept fully updated and all recommendations and NCR’s are relayed back to the relevant business areas, actioned and closed off accordingly.
• Ensure the site is always at ‘Audit Ready’ status.
• Effectively investigate and process customer complaints, managing the process for any corrective and preventative action.
• Develop and maintain quality assurance metrics and reporting for both internal and external purposes including complaints, internal NCR’s, in-house rejects, customer returns and cost of all errors and waste.
• Together with Line Managers, identify training needs to meet quality requirements and deliver internal training where appropriate.
• Regularly communicate with Operations regarding quality issues, attending daily operations meetings to report any relevant Quality issues.
• Represent the Quality Department within the Site Leadership Team, playing a full part in the delivery of the site strategy and budget.
• Help develop a culture of compliance, quality and continuous improvement across the site.
• Manage all site health and safety procedures, ensuring site H&S standards are met.
• Deliver site Quality induction to all new employees.
• Continuously develop own knowledge on best practice, networking with colleagues at other sites and by keeping abreast of industry and legislative developments.
• Lead and develop Quality team members, ensuring individuals have the appropriate level of support, 1:1’s and training to enable them to perform effectively. Ensure team members receive regular feedback and that all performance appraisals and development plans are up to date.

Undertake any other duties as requested by their line manager in accordance with the scope and the responsibilities of the role.

• Fully qualified BSI Lead Auditor
• Six Sigma Practitioner
• Competent user of MS Office, in particular Word, Excel, PowerPoint & Outlook
• Experience of ERP systems, preferably EFI Radius and SAP

• Extensive experience of developing and managing quality systems and audit processes with previous experience of BRC, ISO & food safety standards
• Previous experience in Print/packaging industry a distinct advantage
• Proven ability to implement process improvement initiatives
• Strong knowledge of operational/production kpi’s
• Previous experience of line managing or supervising teams

• Considerable exposure to quality, health, safety and environmental standards and practices within a production setting

• Fluent English – ability to communicate effectively with colleagues verbally and in writing and…