Service Co-Ordinator

Position: Support - Service Co-Ordinator
SERVICE CO-ORDINATOR

Supported housing provision for people experiencing homelessness, rough sleeping, or housing crisis. The service provides a safe place to stabilise, engage with support, and work towards longer-term accommodation and independence.

Service users fall under the following criteria:

· Entrenched or repeat homelessness and rough sleeping.

· Poor mental health, trauma, emotional distress or dual diagnosis.

· Drug and alcohol use, addiction, recovery needs or relapse risk.

· Contact with criminal justice services, probation, MAPPA/MARAC or other risk management arrangements.

· Financial exclusion, debt, rent arrears, benefit issues and limited tenancy management skills.

· Safeguarding concerns, domestic abuse, exploitation, offending risk, anti-social behaviour or other complex risk factors.

The service is inclusive and aims to avoid unnecessary exclusion. Where higher levels of risk are present, the team works collaboratively with partner agencies, including probation, police, fire services, health, mental health, substance misuse and local authority teams, to put appropriate support and risk management plans in place.

Working in these services require:

· A calm, resilient and professional approach in a complex supported housing environment.

· The ability to build trust, show empathy, maintain boundaries and work safely.

· Confidence in recording accurate notes, incidents, safeguarding concerns and interventions on digital systems.

· An understanding of safeguarding, risk, confidentiality, professional curiosity and multi-agency working.

· A commitment to equality, dignity, empowerment and service user choice.

· The ability to follow policies, procedures and escalation routes, particularly when responding to incidents, tenancy breaches or health and safety concerns.

Job Description:

Service Co-ordinator:

Service Coordinators are frontline support workers/key workers. Their main purpose is to provide person-centred support to people with multiple and complex needs, helping them stabilise, identify goals, reduce risk, build independence and move towards longer-term accommodation.

· Manage a caseload of service users and build positive, purposeful working relationships.

· Complete and review support plans, risk assessments, wellbeing plans and outcome-focused goals.

· Hold meaningful and motivational conversations that help service users engage with support and make informed choices.

· Support access to relevant services, including rehabilitation, substance misuse services, mental health support, medical care, benefits, financial support, training, employment and community resources.

· Use trauma-informed, psychologically informed, strengths-based and empowering approaches.

· Record case notes, interventions, risk updates, safeguarding concerns and outcomes accurately on the CRM system.

· Work flexibly across a rota, including some evening and weekend activity/support delivery as required.

Suitable candidates are likely to have: experience of managing caseloads, working with vulnerable people, helping people achieve goals, safeguarding awareness, resilience, reflective practice, and the ability to motivate and empower service users while maintaining professional boundaries.

Working in these services provides a real opportunity to make a difference to individuals’ wellbeing and quality of life, helping on the road to independence and personal sustainability following crisis or personal downturn.

Required Qualifications /Training:

Mandatory Care Training (Care Certificate or equivalent) dated within last 12 months, plus:

Professional Boundaries

Safeguarding – Level 2 minimum

Managing Challenging Behaviour / De-escalation

Trauma Informed Care

Fire Warden Training (within past 3 years)

Naloxone Administration

Overdose Awareness

6 months experience in a UK care environment

A clear Enhanced DBS

Valid right to work in the UK

A driving license and access to a vehicle is very advantageous

If you fit the description above please get in touch with a full CV and a summary of your relevant experience.

We are also looking for candidates in the following areas:

West Midlands, Lancashire/Greater Manchester, Staffordshire, Cheshire, Leicester, Sheffield