Store Support, Customer Service Rep

Overview

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. They work cooperatively with other Associates, vendors, and carriers, with limited supervision, and must be detail-oriented with proven time management skills.

They must demonstrate integrity at all times and support store-specific business objectives while handling key operational responsibilities. Specific positions may include:
Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.

• Assist customers and direct them to store departments or merchandise.
• Answer questions on product order status and assist with order fulfillment.
• Support cash management and program compliance.
• Collaborate with associates, vendors, and carriers to ensure customer satisfaction.
• Perform non-sales functions to contribute to overall store operations.

Because the description provided does not specify explicit qualifications beyond general requirements, the following is implied by the nature of Store Support roles: strong customer service skills, ability to work with little to some supervision, attention to detail, and time management abilities.

• Not Applicable

• Full-time

• Consumer Services

Location:

North Little Rock, AR

Salary / pay range information is not included in this description.