Plumbing Warranty Technician

Benefits:

* 401(k) matching

* Health insurance

* Training & development

Purpose:

The Plumbing Warranty Technician is a highly skilled service professional responsible for diagnosing, repairing, and resolving warranty-related plumbing issues in both residential and commercial settings. This role requires advanced product knowledge, strong troubleshooting skills, and a commitment to providing an excellent customer experience while representing the company's values in the field.

Key Responsibilities:

* Respond to warranty service calls in homes and commercial buildings to diagnose plumbing problems

* Accurately identify root causes of issues in various plumbing systems and materials

* Perform high-quality repairs on fixtures, piping, valves, equipment, and system components under warranty

* Communicate clearly with clients about findings, solutions, and next steps to ensure trust and satisfaction

* Document all work performed using service management software, including photos and material used

* Coordinate with project managers and install teams for job history or unresolved install issues

* Interpret builder standards, manufacturer warranties, and internal QA processes to resolve claims efficiently

* Maintain clean, organized, and well-stocked vehicle and tool inventory

* Act as a field representative for the company's brand and commitment to excellence

* Educate clients on proper plumbing system use and care to prevent repeat issues

Skills &

Qualifications:

* Apprentice/Journeyman level plumber minimum

* 4+ years plumbing experience in both residential and commercial systems

* Exceptional diagnostic and troubleshooting ability across all common materials and fixtures

* Deep understanding of plumbing codes, system design, and installation standards

* Highly skilled in customer-facing communication with builders, property managers, and homeowners

* Ability to remain calm and solution-oriented in sensitive or escalated warranty situations

* Detail-oriented with excellent documentation and reporting habits

* Valid plumbing license or certification (as required in service area)

* Clean driving record and reliable transportation

* Familiar with mobile field service software and tablet-based dispatching

* Pride in craftsmanship and representing the company with professionalism and empathy