Senior Member Specialist & Lending support; MSR

Join our team as a Senior Member Specialist & Lending Support (MSR3) at Forest Area Federal Credit Union and help members achieve their financial goals.

• Communicate daily with members and deliver an outstanding service experience.
• Process debit disputes, wires, stop payments, and a variety of member transactions.
• Open all account types including personal, business, HSA, and IRA accounts.
• Receive, prepare, and organize member loan applications for underwriting.
• Guide members through the loan process—providing education, options, and solutions.
• Complete required Financial Counseling certification to better support members’ needs.
• Cross‑sell credit union products such as checking, savings, loans, and loan protection.
• Ensure all documentation is complete, accurate, and compliant with CU policies and regulations.
• Support teller operations as needed—processing deposits, withdrawals, payments, and balancing your cash drawer.
• Assist with member follow‑ups, correspondence, record updates, and general administrative tasks.
• Act as a liaison between members and internal departments to ensure seamless service.
• Perform additional duties to support branch operations and team success.

• Deliver prompt, accurate, and friendly service to every member.
• Meet or exceed monthly goals in loans, cross‑sales, and service quality.
• Ensure error‑free processing of all accounts, loans, and documentation.
• Troubleshoot member issues with clarity, patience, and professionalism.
• Uphold all compliance, regulatory, and credit union standards.

• 1–3 years of related financial, banking, or member service experience.
• Education:
  • Associate degree or
    • Completion of relevant certification, licensing, or specialized training, such as Certified Financial Counselor.
• Strong communication and problem‑solving skills.
• Ability to multitask in a dynamic, member‑focused environment.
• A passion for helping members succeed financially.

At Forest Area FCU, you’re not just filling a position—you’re joining a community‑focused team dedicated to making a difference in the lives of our members. You’ll have opportunities to grow, learn, and advance while contributing to a supportive and collaborative environment.

If you’re ready to take the next step in your financial services career, we’d love to hear from you! Apply today and help us continue delivering exceptional service to our members.