Crisis​/Access Specialist

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Primary duties of this clinical position involve the performance of Crisis and Access functions including authorization(s) and may include assisting with the coverage of S.E. virtually and vice versa. Activities include screening of non-emergent and emergent requests for service, providing referral assistance; initial orientation to CMH services; authorization/reauthorization of services to consumers with mental illness or developmental disabilities. This position also requires experience with the populations served, familiarity with the wide range of programs and services provided by or purchased by NLCMHA and an ability to match consumers to the appropriate scope and intensity of services required.

The role coordinates additional assignments to appropriate programs and provides services in a welcoming manner, demonstrating co-occurring disorder competencies. It is not responsible for the direct supervision of staff and works with those in crisis to provide case consultation, crisis intervention including risk assessment screening and inpatient assessment, service coordination, and referrals/linkage to resources for individuals who require mental health/substance use-related supports.

This position reports to the Supervisor/Operations Manager as assigned and has no direct supervisory responsibilities.

• Provide essential access system functions for all populations including screening, eligibility determination, collection of relevant information for reporting and decision-making purposes, referrals, provision of relevant consumer information and provision of outreach services when necessary.
• Obtain sufficient information from individuals requesting service to determine their apparent eligibility for service including demographics, clinical assessment and diagnosis, level of care determination and referrals.
• Provide new consumer initial orientation to CMH services including Person Centered Planning process.
• Work with external agencies and providers and assist requesters of service in linking to other providers when needed; follow up with individuals when appropriate.
• Ensure that customers with Limited English Proficiency or other special needs receive appropriate assistance with respect to all CMHSP services, including access to and utilization of the PIHP grievance and appeal process.
• May participate in interventions, assessments, and other aspects of crisis services during and after hours as necessary.
• Screen and address within access service any barriers to service, including speech, language and cultural needs or issues.
• Refer or assist individuals to take actions to resolve questions or concerns.
• Provide direct and indirect services, including case consultation and coordination, advocacy, and referral.
• Conduct emergency on-site or virtual assessments of clients to determine the need for inpatient psychiatric hospitalization. Provide mobile response to a variety of community settings upon request/referral, including telephone contact, virtual methods (telephone/Teams/Doximity), homes, businesses, shelters, etc.
• Provide face-to-face and/or virtual (telephone/Teams/Doximity) crisis intervention to help de-escalate and/or stabilize individuals in crisis.
• Participate actively in staff development activities including unit meetings, supervisory meetings, community meetings, applicable conferences, and review of current literature regarding services.
• Work cooperatively with the Grand Traverse Mental Health Crisis and Access Center, Law Enforcement, Primary Care Physicians, Local Department of Health and Human Services agencies, Schools, ISD, Substance Abuse and other providers to promote provision of quality community-based services.
• Provide follow-up and support services to individuals to ensure their engagement in services.
• Develop rapport and maintain strong working relationships with law enforcement and community stakeholders.
• Assist with training implementation for internal and external partners as appropriate.
• Track and collect data points, as identified.
• Perform other duties as assigned.

• Credentialed by NLCMHA to provide services in this professional discipline.
• Must have and maintain licensure in the state of Michigan as LMSW, LPC or Psychologist.
• Limited licensure may be considered.
• Master's degree in social work, psychology, or counseling from an accredited university (required).
• One (1) year experience in the mental health field with experience working with individuals with severe and persistent mental illness and individuals with developmental disabilities.
• Demonstrated competency in the use of diagnostic skills to include the use of the most current DSM.

$71,663 - $81,663

• Medical Insurance (4 options)
• Dental Insurance (2 options)
• Vision Insurance (2 options)
• Health Savings Account
• Healthcare and dependent care flex spending account
• MERS Retirement Plan…