Patient Access Representative

Patient Access Representative – Full Time

More Than Just Care, It’s Community. Imagine doing meaningful work in a place where people vacation. That’s life at Munson Healthcare – northern Michigan’s largest healthcare system, with eight award‑winning community hospitals serving over half a million residents across 29 counties. If you want a career in healthcare and a lifestyle most people only dream about – with freshwater lakes, scenic trails, charming downtowns, a vibrant arts scene, and endless outdoor adventures – you might just be Munson Material.

To us, that means teammates who live by our values of excellence, teamness, positivity, creativity, and a commitment to creating exceptional experiences for our patients and each other. Join a team that delivers outstanding care in one of the most beautiful regions in the country.

• Grow:
  Tuition reimbursement, in‑person and online development, and access to our career hub to help you advance.
• Thrive:
  Full benefits, paid holidays, generous PTO, employee discounts, and free individual retirement counseling.
• Be Well:
  Free wellness platform for you and your family, plus personalized support for personal or family challenges.
• Be Heard:
  Share your ideas and help shape the way we work through improvement huddles, employee surveys, and town hall meetings.

• Greet and direct patients and families to testing and surgical areas in a courteous and welcoming manner, and be highly mobile to assist patients, families, and visitors, including transport or arranging transportation as needed.
• Obtain and verify all required patient information for the registration system in an expedient manner.
• Provide clear information to promote patient understanding of procedures, expectations, and the hospital environment.
• Exercise a high degree of control over confidential medical information and keep the work area orderly and properly stocked.
• Access department communications daily via telephone voice mail and/or e-mail, and make requested changes to information‑collection procedures immediately.
• Act as a preceptor for new hires, providing all levels of education required for that position.
• Perform other duties as assigned by the PAS leadership team.

• Associate’s degree or two years of formal education or equivalent experience.
• Two years of work experience in customer service, healthcare, or a business‑related field.

Eligible for a $3,000 sign‑on bonus.

Munson Healthcare requires all employees to be vaccinated or have laboratory‑confirmed immunity for measles, mumps, rubella, and varicella. All employees are also required to receive a flu vaccine during flu season in the year of hire or annually thereafter, or have an approved medical or religious exemption.

• Entry level

• Full‑time

• Administrative

• Software Development and IT Services
• IT Consulting

Location:

Cadillac, MI