CAMHS Receptionist​/Administrator - INTERNAL

Job Overview

To provide reception and administrative support to the various multi‑disciplinary teams within the Child and Adolescent Mental Health Services including the CAMHS Clinical Information Hub (CCIH). Duties will include referral processing on WCCIS system, booking appointments, data entry and other administrative support as required. Undertaking general queries from families, professionals and colleagues and sign‑posting as appropriate.

• Process referrals on WCCIS.
• Book appointments.
• Enter and manage data.
• Handle general queries from families, professionals and colleagues.
• Sign‑post as appropriate.
• Provide other ad hoc administrative support as required.

• RSA Stage 1/2 or typing equivalent or demonstrable experience.
• Experience as a receptionist or in customer service.
• Experience working in an office.
• Experience working within a team.

• Information Technology/ECDL full passport.
• Experience working within NHS or health setting.
• Experience operating a busy switchboard.

• Proficiency with PowerPoint, Excel, database and other Microsoft packages.
• Keyboard experience.

• Ability to speak Welsh.
• Excellent interpersonal skills.
• Effective organisational skills.

• Alert and enthusiastic.
• Willingness to learn.
• Confidentiality.
• Good telephone manner.
• Team worker.
• Flexible to needs of service.
• Organised.
• Ability to deal with pressure.

• Flexible working and promotion of a healthy work‑life balance.
• Occupational health support.
• Wellbeing Centre.
• Paid mandatory training and extensive development opportunities.
• Management development programmes.

We encourage applications from all with protected characteristics, including disabled and neurodiverse candidates, and those in the Armed Forces Community. Applicants may apply in Welsh; applications in Welsh will not be treated less favourably than those in English. Applicants are invited to discuss any adjustments they may require directly with the recruiting manager. No obligation to disclose personal or medical information;

please let us know if you require reasonable adjustments or support.

For further information about the post, please contact Ruth Edwards, Service Improvement Manager, or Rachael Stephens, Senior Support Administration Coordinator, on: .