Complementary Therapist

Job Title: Complementary Therapist

Department: Spa

Contract Type: Permanent

Rate of Pay: £13.13 per hour, plus amazing benefits

Hours: 15 hours over 2 days

Location: Newport, NP18 1HQ

Reference : REQ

Step into the world of luxury and wellness at the Celtic Manor Resort Spa, where you will join a team of heroes, helping to deliver the Greatest Story in Hospitality. As a Complementary Therapist at The Celtic Manor Resort, you will focus your passion on creating unforgettable guest experiences through a genuine commitment to bespoke luxury. Your talent will be to create personalised, memorable experiences, building relationships that will foster long‑term guest loyalty, ensuring they come back and bring others with them.

Whether you are newly qualified or already have some experience, if you are passionate about wellness and delivering transformative guest experiences in a luxury spa environment, we would love to hear from you.

• AVTCT NVQ Level 3 in Complementary Therapy or Massage Therapy – however, newly qualified therapists are welcome to apply
• An exceptional understanding of guestcare and the desire to deliver unrivaled, five‑star treatment standards
• Ability to create an environment that is of pure peace and relaxation for every guest
• A genuine passion for delivering exceptional guest experiences
• A genuine interest in holistic spa treatments, customising treatments based on needs and guest preferences
• A warm, confident, and professional communication style
• Immaculate grooming standards and people skills, able to connect with guests and colleagues at all levels
• The enthusiasm and physical readiness to perform a full day of treatments (with plenty of support and breaks!)

• Take ownership of your role and perform a range of luxury treatments to the highest standards
• Maintain fully stocked and pristine treatment rooms
• Enhance guest spend by providing guest‑centric experiences, thoughtful product suggestions and treatment recommendations
• Support your team and step in where needed
• Meet daily and monthly sales targets (with commission rewards!)
• Continuously improve your skills through feedback and training
• Ensure any guest concerns are promptly escalated to management

• Excellent training and career development from day one, partnered with industry‑leading specialist training providers
• Free access to e‑learning platform offering job‑specific training and personal growth courses
• Free on‑site parking
• Exclusive Elemis welcome gift to get you started in style
• Elemis product commission
• Discounts on dining and hotel stays
• Discounted leisure club membership
• Free virtual GP appointments
• 24/7 wellbeing support line
• NEST pension scheme
• Social events, appreciation programs and annual recognition awards with generous prizes
• Long Service awards
• Financial incentives for bringing talent to The Celtic Collection via the “Refer a Friend” scheme

• I am equipped, trained, and supported to do THE BEST JOB I CAN
• I am PROUD to be part of The Celtic Collection and would RECOMMEND IT TO OTHERS
• I work in an INCLUSIVE, FRIENDLY, POSITIVE and CONSTRUCTIVE environment
• I am encouraged to LEARN, GROW and DEVELOP and to try new things in my role
• I am THANKED and RECOGNISED for the work I do, and my VIEWS and IDEAS ARE VALUED
• I am CRYSTAL CLEAR ABOUT OUR AMBITION, and I CAN CONTRIBUTE TO IT EVERY DAY

In the event we receive a high number of applications, we reserve the right to close this campaign early.

All applicants must have the right to live and work in the UK. Documented evidence of eligibility will be required as part of the recruitment process, in line with current UK Visas and Immigration regulations.

The Celtic Collection is an equal opportunities employer and welcomes applications from all individuals, regardless of age or background.