Spa Supervisor

Job Title – Spa Supervisor
Department – Spa
Contract Type – Full-time Permanent
Rate ofPay - £13.76 per hour
Location – Newport, NP18 1HQ

Are you ready to take the next step in your spa career and lead within one of the UK’s most iconic 5‑star resort destinations? At The Celtic Collection, we’re searching for a motivated and passionate Spa Supervisor to help shape unforgettable guest experiences at our renowned Forum Spa and Ocius Treatment Rooms. Join us, and be part of a team that blends luxury, wellbeing, and world‑class service in everything we do.

As our Spa Supervisor, you’ll become a key part of our spa leadership team, guiding, motivating, and inspiring a talented group of therapists while ensuring every guest receives exceptional 5
* care. You’ll thrive in a fast‑paced, high‑end environment where your ideas, standards, and eye for detail help deliver excellence across all spa operations.

• Supporting the day‑to‑day running of the Forum Spa & Ocius treatment spaces
• Delivering and inspiring 5
  * standards in treatments, service, and presentation
• Leading and supporting a team of therapists, ensuring smooth, efficient operations
• Managing scheduling, stock control, admin tasks, and treatment bookings
• Handling guest feedback with professionalism and care
• Taking an active leadership role—team communication, development, briefings
• Stepping up as Duty Manager in the absence of senior spa leadership
• Performing treatments to luxury brand standards

• At least 18 months’ experience as a Senior Spa Therapist
• VTCT NVQ Level 3 in Beauty Therapy
• A confident communicator and natural team motivator
• Strong organisational skills and experience in spa operations
• Ability to deliver and uphold impeccable 5
  * treatment standards
• Experience with stock control and spa/salon software systems

Desirable: experience in a luxury 5
* spa, hot stones, advanced beauty skills, Elemis training, leadership experience, or exposure to large spa teams.

• A stunning environment to work in — one of the UK's leading spa resorts
• Strong focus on your development, training, and progression
• Staff benefits across The Celtic Collection
• Supportive leadership team and a collaborative spa culture
• Be part of an award‑winning, industry‑leading wellness experience

The Celtic Collection is an equal opportunities employer and welcomes applications from all individuals, regardless of age or background.