Administrative Officer

Caernarfon, Carmarthen

Hybrid Working

Do you want to apply your communication and problem-solving skills in a role that provides variety and flexibility?

Can you work on your own initiative as well as working within a team?

If so, we would love to hear from you.

APHA is a brilliant place to work where our people feel valued, have a voice and can be their authentic selves. We value difference and diversity, because it helps us be more innovative and make better decisions.

We are dedicated to being an inclusive employer, offering equitable opportunities for all individuals. Our goal is to build a diverse workforce, and we hope to attract applications from all backgrounds and underrepresented groups.

We have an exciting opportunity for 5 Administrative Officers to join our Wales Field Operations Team. You will be providing support to managers and frontline staff by undertaking transactional work in a particular area.

2 x Permanent full time posts.

1 x Permanent part time (0.8 FTE) post.

1 x Permanent part time (0.6 FTE) post.

1 x Fixed Term Appointment/Loan/Secondment full time post.

The main duties within your role will include the following:

Collaborative delivery — Work with remote teams across GB to support the Business Unit’s core functions, meeting agreed timescales and performance targets while maintaining accurate records and data across APHA systems.

Process efficiency — Identify improvements within your team or wider business unit, review procedures regularly, and elevate issues that may impact delivery to your Line Manager.

Adaptability and flexibility — Adapt to changing priorities and take on additional tasks with commitment and a positive approach.

Administrative ownership — Manage assigned administrative procedures, ensuring all actions are completed accurately, on time, and in line with required processes.

Office and business support — Provide a range of administrative support including organising meetings, taking notes, updating distribution lists, coordinating training, and monitoring shared mailboxes.

Handling enquiries — Respond to telephone and written queries, follow up unresolved enquiries, update customer records, and complete associated processing and documentation.

Guidance to others — Support internal and external colleagues by explaining procedures and resolving or escalating queries appropriately.

Stakeholder liaison — Provide excellent customer service to stakeholders, delivery partners, and customers, including farmers, veterinary practices, and laboratories (where relevant to TB Operational Delivery roles).

Information and data accuracy — Respond to public requests for information, provide accurate and timely guidance, and ensure customer data held on APHA systems is correct and up to date.

Meeting expectations — Ensure customer needs are understood and expectations are met throughout all interactions.

We are looking for candidates who can demonstrate the following essential experience and skills;

• Confident in using Microsoft Office packages (Outlook, Excel, Word) with a good level of overall IT literacy.
• Well‑organised, with the ability to manage tasks and priorities effectively.
• Adaptable and able to respond positively to change.
• Focused on delivering excellent customer service.
• Accurate when inputting data and maintaining records, both digital and paper-based.
• Strong communication skills, both written and verbal, with the ability to convey information clearly.
• Proactive approach to work, showing initiative and reliability.

Everyone in APHA is supported to develop their skills and capabilities. When you join the Directorate, you will be welcomed into your new team through an induction programme that will provide you with helpful information on the civil service, our work and our policies. Your line manager will also work with you to establish your priorities for the year, developing a performance, learning and development plan tailored to you and your role.

In return for your dedication, we will support your ongoing personal development through appropriate training.…