Ward clerk

Job Overview

The ability to speak Welsh is essential for this post. The ward clerk is responsible for providing a reception service to the ward and delivering a high standard of customer care to a wide range of groups.

The ability to speak Welsh is essential for this post. The ward clerk is responsible for providing a reception service to the ward and delivering a high standard of customer care to a wide range of groups.

The ward clerk must play a proactive role in collecting, investigating, verifying and recording a high standard of patient demographic and treatment data. Such information must be accurately inputted in the patient information system.

To ensure that all patient admissions, discharges, transfers, and deaths are recorded accurately on the WPAS system. To assist with patient This is a non-clinical role however the post holder is expected to work as part of the wider multi-disciplinary team to ensure that patients are provided with the best possible care. To provide a professional, helpful and courteousreception service for patients or relatives arriving on the ward, welcoming all visitors and directing as appropriate.

Be able to use judgement and initiative to deal with difficult situations and anxious family members / carers using empathy, tact and diplomacy. To answer the telephone and take message sin a professional helpful courteous manner, answering or referring queries as appropriate. To provide a confidential and high standard general administrative support to the ward, particularly supporting the Ward Manager with tasks such as typing reports, data entry, taking minutes of multi professional meetings as well as ward meetings and data entry as required.

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales .

Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework. Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme. Please check your email account regularly.

Successful applicants will receive all recruitment related correspondence via the email account registered on the application form. Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

You can find the full job description and person specification by

• BA NVQ level 3 or equivalent experience
• Knowledge and understanding of clerical procedures and systems

• Relevant experience of providing a comprehensive clerical / administrative service

• Previous experience of working within the NHS or in a healthcare setting

• Excellent communication skills
• Ability to prioritise workload
• Be able to use judgement and initiative to deal with difficult / sensitive situations
• Ability to speak Welsh at level 3

• Ability to multitask