Service Manager - Adults Residential

Job Title:

Service Manager

Location:

Caernarfon, Gwynedd

Salary: £34,416 per annum + sleep-in shifts at £60 per night + travel expenses paid at 45p per mile

Employment Type:

Permanent, Full-time (37 hours per week)

We are seeking a dedicated Service Manager to lead and manage support services in Caernarfon, Gwynedd. This role offers the opportunity to make a meaningful difference in the lives of individuals with learning disabilities by ensuring high-quality, person-centred support within a friendly team environment.

• Overseeing the day-to-day operation and management of two support services supporting six individuals with learning disabilities.
• Providing motivational leadership and direction to support staff, fostering a positive and person-centred approach.
• Developing and reviewing support plans, risk assessments, and service delivery to ensure continuous improvement and adherence to best practices.
• Building strong relationships with stakeholders, including service users, families, and external agencies.
• Managing team development, coaching, and performance management to ensure high standards of support and independence for the people we support.

• A Level 5 qualification in Health and Social Care (or actively working towards it).
• Proven experience supporting individuals with learning disabilities in a social care setting.
• Strong communication skills and the ability to influence others effectively.
• Flexibility to work shifts, including weekends, and provide cover as required.
• A valid driver's licence and access to your own car, with willingness to use it for transporting service users and attending meetings.
• Welsh language skills are desirable to effectively communicate with Welsh-speaking service users and meet their cultural needs.

• Competitive salary with regular pay reviews.
• 25 days annual leave, increasing to 30 days after 5 years' service, with options to buy or sell leave.
• Health and Wellbeing programme, including 24-hour access to an Employee Assistance Programme.
• Company pension scheme.
• Benefits and discount platform, Blue Light discount card.
• Ongoing training and development opportunities.