Case Administrator Wales

Employer:

Ministry of Justice

Location:

Pay:

£24,645 to £26,723 per year

Contract Type:

Permanent

Hours:

Full time

Disability Confident:

No

Closing Date:

01/07/2026

Make a real difference in Caernarfon Join Caernarfon Probation Office on Llanberis Road as a Case Administrator and become part of a team that helps keep probation services running effectively every day.

You’ll play an essential part in supporting frontline delivery, coordinating casework and maintaining accurate records, all while contributing to a service that protects the public, supports victims and helps change lives.

Why choose Caernarfon?

Purpose-driven role:
Be part of a service that genuinely changes lives and supports communities.

Strong team culture:
Senior leaders have recognised the teamwork, collaboration and commitment across the Caernarfon office.

Welsh language environment:
Welsh language skills are desirable for this role, as the majority of staff on site are Welsh-speaking and the ability to communicate in Welsh will support service delivery.

Career development:
Benefit from structured induction, ongoing learning and clear progression opportunities across the Probation Service in Wales.

Accessible location:
Based on Llanberis Road, within easy reach of local transport links.

Free parking available:
Making it an easy and cost-effective commute for those travelling by car.

Modern, accessible workplace:
With facilities that support accessibility and different needs.

Case Administrators play a vital support role in probation teams, helping to keep the public safe.

Giving people the chance to turn their lives around.

Building a rewarding professional career.

We’re looking for empathetic, patient, and organised people to join us in this varied role, which offers the chance to make a difference, gain new skills and build a rewarding career within the Probation Service.

If this sounds like you, apply now.

If you are successful in the recruitment process and join the Probation Service, your starting salary will be £24,645. The Probation Service offers the opportunity for annual pay progression through a Competency Based Framework (CBF), which if eligible, will see your pay increase.

CBF is designed to enable you to move up through the pay band range as your competence grows.

New entrants are expected to join on the minimum of the pay band.

Probation Service also increase their pay band ranges annually in line with Civil Service Pay guidance, which will also apply an increase to band pay ranges where applicable.

Overview of the job This is an administrative job within the Probation Service.

For further information on the summary, responsibilities, activities, duties of the role and the Civil Service Success Profile Criteria which will be used in the assessment process, please refer to the full Job Description Attachment.

Right to work in the UK You must have the right to work in the UK and Civil Service (). Skilled Worker visa changes from 22 July 2025 In accordance with current immigration rules, this role is not eligible for a new Skilled Worker visa.

From 22 July 2025, the Government introduced changes to the eligibility criteria for Skilled Worker visas.

As a result: HM Prison and Probation Service (HMPPS) cannot consider sponsoring you to work as a case administrator unless you have held a Skilled Worker visa prior to the 22 July 2025 changes.

If you have held a Skilled Worker visa continuously, please raise this during your pre-employment checks and your eligibility will be assessed in accordance with the immigration rules and transitional provisions in place.

If you apply to be a case administrator and you have not held a Skilled Worker visa prior to 22 July 2025, you will need to consider your options for obtaining and/or maintaining your right to work in the UK in light of these changes.

If your application is successful, you will need to ensure that you have and maintain the legal right to live and work in the Civil Service and in the United Kingdom.

HMPPS will continue to comply with UK Immigration Rules applied in the UK and Civil Service.

You can read more about Skilled Worker visas and the eligibility criteria here.

Civil Service…