SPOA Officer One Stop Shop

Gwynedd Council offers an attractive employment package, for more information please click on this Information Pack Gwynedd Council operates internally through the medium of Welsh, and offers all its services bilingually. The applicant will be required to reach the linguistic level noted as one of the essential skills in the Person Specification.

We encourage everyone who applies for a job with Gwynedd Council to submit job applications in Welsh or bilingually.(Applications submitted in English only or Welsh only will always be treated equally, but we ask applicants to consider carefully what the linguistic requirements of the job in question is and if it would be more appropriate to submit an application in Welsh.)For

further information about this post please contact Colleen Pritchard on colleenpritchardw.cymru Interview date to be confirmed.

Application forms are available from Support Service, Gwynedd Council, Council Offices, Caernarfon, LL55 1SH
Tel: E-Mail:
Swyddiw.cymruCLOSING DATE: 10:00 AM, 11/08/2026

If you are successful to be short listed for an interview you will be contacted by E-MAIL using the address provided on your application form. You need to ensure that you check your email regularly.

Personal attributes

Essential

Strong relationship building skills.

The ability to deal with people of all ages and background.

A commitment to equality of opportunity, valuing diversity and anti-discriminatory practice, which is reflected in the professional relationships built with service users, colleagues and the public.

Integrity, self-confidence, assertiveness and flexibility.

Able to take on responsibilities and communicate effectively, handling confidential matters sensitively.

Able to work under pressure and as a team  possession of a full and current driving licence and use of a car.

Desirable Understanding of the Housing Support Grant.

Qualifications and relevant training

Essential

Professional qualification or relevant experience in the field

Very good IT skills with experience of using different software packages including Microsoft Office (e.g. Word, Outlook, Excel, PowerPoint)
Desirable Evidence of continuing professional and personal development

Relevant experience

Essential

Experience of working with different agencies.

Experienced in planning and monitoring the progress of your own workload and meeting deadlines.

Experience of working with vulnerable people in a supportive or advisory role.

Strong customer care experience.

Desirable Experience of working within the Housing Support Grant.

Skills and specialist knowledge

Essential

Experience of dealing with members of the public in sensitive / or pressured situations

The ability to assess needs using different methods.

Desirable Operational experience within the Housing Support Grant Language requirements

Listening and Speaking
- Higher Able to follow a conversation or discussion through the medium of Welsh and English on a professional level and discuss general day to day topics in the field in order to present information and express opinions.

Able to give a pre-prepared presentation and respond to any comments and questions on it in Welsh or English.

Reading and Understanding
- Higher Able to understand standard written Welsh and English; both formal and informal.

Able to gather information from various sources such as letters, reports, articles through the medium of Welsh and English in order to fulfil the post.

Writing
- Higher Present written information confidently by letter, more detailed and technical report formats, and respond to written requests conveying information, ideas and opinion in Welsh and English (help is available to check the work).

• Purpose of the post
• Ensure that the people of Gwynedd are at the heart of everything we do.
• To support the application, assessment, referral and monitoring processes and associated administration of the Council's Housing Support Grant across the County of Gwynedd; both accommodation based and floating support across the whole range of housing support needs.
  
  Responsibility for functions
• Responsible for collecting data for the Housing Support Grant.
• Responsible for handling / analysing data relating to the Siop Un Stop / Housing Support Grant Main duties
• To receive and evaluate all referrals for the Housing Support Grant funded housing-related floating support services in Gwynedd for the whole range of client groups i.e. homelessness, mental health, young people, care leavers, substance misuse, older people, learning disabilities etc.
• To undertake initial vetting and risk checks for all housing-related floating support referrals received by the Housing Support Grant team and where appropriate check and challenge information and methodologies used.
• To be the first point of contact for enquires from (from both professionals and members of the public) for the Council's housing-related support services.
• To match the referral to the most appropriate housing-related support.
• To work in partnership with the…