SCBU Ward Clerk

An opportunity has arisen to join a busy special care baby unit providing comprehensive administrative support to the nursing staff and doctors within the unit. We are looking to recruit a permanent member of staff for 22 hours per week.

We are looking for colleagues with experience of admin and clerical duties, who have good interpersonal and organisational skills and who will be able to work well within our existing team.

You will need to have a flexible approach to work, be reliable, adaptable and have good organisational skills. A pleasant telephone manner and good communication skills are essential to receive and respond courteously to all telephone enquiries regarding patient care.

You will also be computer literate with experience of Microsoft Office, be a team player and able to maintain confidentiality. Applicants must also have a good standard of education.

Main duties of the role involve data inputting, admitting and discharging patients, answering the telephone, dealing with families, preparing case notes and filing.

Welsh language Skills need to be learnt when appointed to the post.

• English/Maths GCSE or equivalent
• NVQ 2 in Administration
• NVQ in Customer Service
• ECDL

• Working with the public
• Working in a busy environment
• Experience of Customer Service
• General experience of administration functions
• Previous experience working within the health care sector

• Experience of using WPAS
• Case note tracking
• RADIS
• BADGER NET
• Understanding of the importance of maintaining medical records

• Knowledge of data protection and patient confidentiality
• Understanding of risk management and health and safety

• Ability to work without direct supervision
• Ability to prioritise workload
• Organised, punctual, reliable, self motivated
• To function efficiently under pressure and to meet deadlines.
• Confident
• Good telephone manner
• Team player
• Able to maintain confidentiality
• Friendly
• Flexible approach to work

• Approachable and professional in dealing with people and able to deal with difficult/emotional situations
• Welsh Speaking (minimum of level
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This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.