Branch Assistant

MS-Group Ltd, an independent family business established in 1821, is the “parent” company for a number of Memorial Retail outlets throughout South Wales and the West Country. These include Mossfords – Wales’ oldest memorial masons and various others.

The company also includes a rapidly expanding Sign Company (Morgans Consult), a vehicle graphics division (Pop In Graphics) as well as an internet based business selling stone signage (Stone Sign Company) and is continuously expanding and developing.

Dealing with Sales situations – always with a caring, helpful and understanding manner, including:

• Dealing with and helping clients, potential clients and past clients with a range of queries and problems
• Selling memorials and similar products and services on site at the branch and dealing with all aspects surrounding the taking of orders
• Dealing with after-sales situations with an equally caring, helpful and understanding manner
• Contacting clients and potential clients by telephone
• Ensuring that all orders and leads are tracked and recorded to ensure maximum efficiency and quality of service
• Occasionally calling at clients homes to provide advice and possible sales and/or to help resolve or answer any queries – possibly outside of normal working hours.

• Answering the telephone & dealing with all queries relating to the branch and its clients etc
• In putting order and other data into our automated order system
• Processing paperwork
• Updating and maintaining the files
• Receiving and handling payments, deposits etc
• Ensuring that the office, display and showrooms are kept in a good, tidy and clean condition.
• Report and communicate with Head Office on a regular basis to ensure good relationships are maintained and quality of service to the client is ensured.
• Helping with other administrative duties from other busier branches

• Branch opening hours are 9am-5pm
• This is a part time position working 1 day per week (Saturday only)
• 8.5 hours per day
• Contributory Pension Scheme
• 20 days holidays + Bank Holidays (Pro-rated for part-time)
• Holidays increased on length of service
• Benefits Platform which includes:
  Cycle to work scheme, gym scheme, hundreds of discounts
• Social & Charity Events

This is a permanent position, with a 6 month probation period. Full training will be provided.