Service Co-ordinator

Service Co-ordinator

Location:
Caerphilly
Salary: £28,000

We're currently recruiting for a Service Co-ordinator to join a well-established and growing engineering and facilities business with an excellent reputation for delivering high-quality service to commercial clients across the UK.

This is a fantastic opportunity for someone who enjoys working in a fast-paced environment where organisation, communication, and customer service are key. You'll be joining a supportive and collaborative team where your contribution will play an important part in the smooth day-to-day running of service operations.

As a Service Co-ordinator, you'll be responsible for supporting the delivery of planned and reactive maintenance contracts while acting as a key point of contact for both customers and engineers. This is a varied role where you'll be involved in scheduling, administration, compliance, and customer support.

• Co-ordinating and maintaining the contract diary, ensuring engineers are scheduled effectively and all planned maintenance visits are completed within agreed time frames.
• Acting as the first point of contact for contract-related customer enquiries, resolving issues wherever possible and escalating when required to ensure a high level of customer service.
• Supporting engineers with job information, scheduling updates, materials, and parts availability, helping to keep works running efficiently and on schedule.
• Carrying out initial quality checks on engineer paperwork, preparing documentation for management review, and maintaining accurate records within SharePoint and internal systems.
• Assisting with KPI reporting, contract asset registers, refrigerant tracking, F-Gas records, and general administration to support the wider service department.

The successful Service Co-ordinator will be highly organised, proactive, and confident communicating with both customers and internal teams. Previous experience in a scheduling or service administration role would be beneficial, although applicants from similar co-ordination backgrounds are also encouraged to apply.

• Experience with in service co-ordination, scheduling, administration, customer service, or a similar support role.
• Strong communication skills with the ability to build positive working relationships with customers, engineers, and colleagues.
• Excellent organisational skills with the ability to manage multiple tasks and changing priorities effectively.
• Comfortable using Microsoft Office and internal systems such as scheduling software or SharePoint.
• A positive and flexible attitude with a willingness to support the wider team when needed.

This business genuinely values its employees and offers a stable and supportive working environment alongside opportunities for long-term development and progression.

• Competitive salary package depending on experience
• Flexible working opportunities where applicable
• Company pension and holiday allowance
• Ongoing training and career development opportunities
• Supportive team culture within a growing and successful business