GDAS Service Support and Buidlings Coordinator

GDAS Service Support and Buidlings Coordinator

Service Support and Buildings Coordinator

GDAS

Job Description

Role

Service Support and Buildings Coordinator

Service

Gwent Drug and Alcohol Service (GDAS)

Location:

Caerphilly.

Barod Base:

Hours:

35 hours per week. Weekend and evening work required, as needed.

£24,479 per annum.

Reports to:

Team Members Reporting to Job Holder:

Contract:

Permanent, in line with funding.

THE SERVICE

The Gwent Drug and Alcohol service provides support to individuals and families affected by substance use across all 5 local authorities. As part of our service re-launch, we are recruiting for new roles across the service that align with the vision of the Gwent APB Substance Misuse Commissioning Team.

We are seeking empathetic and dedicated individuals with experiences from a range of sectors to join us in establishing a new, innovative drug and alcohol treatment service. We welcome people with experience of working not just in substance misuse
-but in housing, mental health, primary care, secondary care, youth services, probation and other sectors that have transferable skills. We welcome individuals with their own lived experience of drug and alcohol use and/or mental health and from those who have supported others with lived experience.

GDAS Values

GDAS is delivered in consortium with 3 of Wales largest substance misuse providers;
Kaleidoscope, Barod and G4S.

The uniqueness of our shared experience is reflected in the following aims for the life of the new contract for the benefit of Gwent communities:

• To share our individual specialisms and best practice to enhance our integrated service delivery
• To commit to and drive innovation in order to ensure we are constantly improving our treatment offer
• To embrace a culture of candour, using lessons learnt as an opportunity to reflect on and improve our systems
• To embrace the principles of the Healthier Wales Strategy, collaborating with our social care partners and service users to create a seamless whole system approach that focuses on improving health and wellbeing
• To recognise and respond to the movement of individuals across open access and criminal justice pathways by using our knowledge of both Gwent and national criminal justice strategic direction and priorities

ROLE PURPOSE

Role

Purpose:

• Provide a quality experience for service users accessing GDAS buildings/services by offering responsive and welcoming assistance
• Support the smooth running of assigned base(s) by supporting logistics/operations and providing facility and office management duties.

MAIN DUTIES AND RESPONSIBILITIES

Reception and First Point of Contact duties:

• Meet and greet service users attending GDAS buildings, providing a warm and welcoming environment.
• Assist in the handling and processing of all enquiries and referrals via the Single Point of Contact phone line and email address. This includes taking referrals, screening, completing and processing referral paperwork, and booking service users into Initial Assessment appointments or signposting through the pathway as required.
• Ensure that telephone calls from outside agencies, service users and internal staff are dealt with promptly and courteously, transferring calls to appropriate personnel when necessary.
• Ensure reception duties are covered in periods of planned absence from the building.
• Deliver Needle Exchange and support in monitoring stock levels.
• Take prompt action in response to any drug alert bulletins that may be received from time to time.
• Support in the operations and management of GDAS buildings and resources

• Under the guidance of the Team Leader/Service Manager ensure that any issues identified with the building are reported and managed appropriately.
• Monitoring and order office stationery and medical supplies.
• Carry out building health and safety checks and risk assessments.
• Conduct buildings inductions for new starters.
• Monitor and co-ordinate key-holder resources and responsibilities.
• Ensure that the building is kept in good order.
• Support the service manager in maintaining systems for invoices.
• Distribute incoming/outgoing mail as required.
• Attend and minute relevant meetings and forums as requested.
• Manage an effective…