Customer Account Manager

Customer Account Manager

Competitive salary negotiable dependant on experience.

To gather client requirements, develop an implementation schedule, produce quarterly/monthly sales forecasts, manage delivery and service to the customer. Monitor and feedback all aspects of program performance including program management, material sourcing, financial goals, issue management and escalation, risk management, compliance, security, and client satisfaction. Grow the revenue and profitability of the customer with the wider Commercial team.

• Work with multidisciplinary teams to ensure projects are delivered on time, cost, and quality.
• Contribute to the strategic agenda of the business unit taking a commercial approach to activities.
• Ensure deliverables are provided on schedule and with appropriate accuracy and completeness.
• Ensure in‑progress management reviews are scheduled and tracked appropriately.
• Measure, monitor, and report progress to the Company's leadership team.
• Identify areas of potential growth in existing Company programs, and work through clients to seek additional business.
• Regularly interact with outside customers, functional peer groups and senior management, conducting presentations of technical information concerning specific projects/schedules etc., to gain cooperation of others.
• Prepare moderately complex proposals, handle contract negotiations and administration of contracting activities and interact with customers in accordance with company policies and procedures, applicable laws, customers requirements, and sound business judgment.
• Establish and maintain cost/schedule baselines, develop Work Breakdown Structures (WBSs) and related dictionaries, perform Estimates at Completion (EACs), and possess a complete understanding of related financial policies.
• Perform risk management, including the development of Risk Identification and Mitigation plans.
• Ensure that all company operating values and compliance procedures are adhered to at all times, including quality management, health and safety, legal stipulation, environmental policies and general duty of care.
• Produce and action the Account Plan for allocated customers: identifying strategies & targets for growth, understanding past/present/future needs, developing contact map & relationships, neutralising competitive threats, monitoring and communicating Customer Satisfaction levels; understand the Customers products and processes.
• Project manage allocated RFQ(s) (requests for quotes).
• Have an overview of and monitor ongoing NPI for accounts, ensuring commercial confirm meets requirements and material supply chain solution check.
• Act as escalation point for customer sales forecast issues.
• Feedback ideas into business to delight customer product & processes.
• Manage end of life products and/or customers.
• Develop & improve account management process.
• Drive Company role in customer new product development process.
• Any other duties deemed necessary.

• Project Management skills.
• Ability to deliver projects and programmes on time, cost and quality.
• Ability to maximising customer potential to support greater throughput of revenue.
• Highly computer literate with an excellent working knowledge of all Microsoft Office Suites.
• Confident with excellent interpersonal/presentation skills and able to communicate at all levels within an organisation.
• Flexible approach and able to work to a high level of accuracy with the ability to meet deadlines.
• Demonstrated experience in a customer facing, account/project management role preferably within a manufacturing environment.