Account Manager – Dubai - International - pa;

Responsibilities

To act as a representative of the business ensuring a first-class service is consistently provided with professionalism and enthusiasm.

To act as a representative of the Company with shared responsibility for delivering the highest quality product and ensuring the most efficient solutions are consistently supplied.

To be the front-line enabler and facilitator for artwork management and process across the supply chain.

• Gather, manage and coordinate new and updated graphics & packaging projects for the Client brand portfolio.
• Lead packaging changes throughout the designated region, acting as the day-to-day contact with brand management, bottlers, printers and agencies.
• Coordinate the Pack Change Process for all projects, including packaging artwork, artwork amendments, reproduction, proofs and all services.
• Manage and maintain Project and Job Status Trackers, including audit of completed jobs.
• Communicate key milestones and critical-path timelines to all key stakeholders.
• Escalate any risks to critical-path timelines as appropriate.

• Collate accurate briefs and submit to Client Services.
• Collate amendments and brief Client Services.
• Coordinate and lead Pre-Artwork meetings, including minutes and action items.
• Advise on print and technical feasibility on all assigned projects with the support of the Print Management Team and Operational Teams.
• Coordinate press attendance where applicable with the Technical Print Support team.
• Ensure the overall requirements of the client are clearly understood and appropriate actions are taken to deliver the highest levels of service.
• Control and develop brand consistency and print feasibility on behalf of the client with the Print Management Team and Operational Teams.
• Obtain approval of jobs from each relevant client department before release of fully approved files.

• Build, maintain and develop effective and positive working relationships across the wider supply chain, becoming a trusted advisor and enabling first-class service.
• Fully understand and appreciate client culture and reflect this in behavior patterns and ways of working.
• Take full ownership of the daily on-site relationship with the relevant marketing team and supporting departments with support of the designated Account Director.
• Represent the client professionally at all times at all levels of management as required.
• Identify areas for continuous improvement within the client and company processes and recommend robust appropriate actions in close association with the Account Management and Operations Teams.

• Strong understanding of KO processes and supply-chain requirements for new-to-market products and pack maintenance.
• Ability to review current working practice and recommend robust improvements.
• Confidence in dealing with clients at all levels of management and differing cultures.
• Operate within the office space assigned, working independently without daily oversight of a line manager.
• Flexibility, ability to grow with the job and resilience to change.
• Build and maintain professional relationships with external parties related to the client (e.g., design and promotional agencies).
• Availability to travel as needed.

• Excellent organisational skills and logical approach.
• Strong project management skills.
• Remain calm under pressure.
• Negotiation ability.
• Strong knowledge of print processes and packaging materials to understand designers’ limitations and restrictions.
• Attention to detail.
• Skilled in using Microsoft Office for data reporting.
• Experience/knowledge of Adobe products.
• Experience/knowledge of the client and/or working with FMCG brands.

• Proactive, high energy – a driver and deliverer.
• Appreciate cultural sensitivities.
• Good listener with strong empathy skills.
• Strong process orientation.
• Effective leader, displaying collaboration and teamwork.
• Self-starter, able to work independently and autonomously.
• Strong and commanding presence internally to facilitate results for client demands.
• Excellent project manager who can navigate relationships at all levels within the client environment.