Senior Customer Success Manager

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Camunda is the leader in enterprise agentic automation, orchestrating complex business processes, including high-value knowledge work, across agents, people, and systems. By creating production‑ready, enterprise‑grade agents with built‑in governance, Camunda uniquely delivers trusted AI agents for business‑critical processes. Over 700 leading innovators like Atlassian, ING, and Vodafone, rely on Camunda to slash time‑to‑value from months to days, boost operational efficiency, and elevate customer experiences.

Camunda was named a Visionary in the inaugural 2025 Gartner® Magic Quadrant™ for Business Orchestration and Automation Technologies (BOAT).

As a fully remote, global company, we’re rewriting the rules of modern business. Named GP Bullhound’s 2024 Top 100 Next Unicorn list, certified as a Great Place to Work
, and recognized by Flexa for true flexibility, we’re growing fast and looking for top talent to join our team. If you’re excited to do meaningful work and make real impact, keep reading,
this role could be the one you’ve been waiting for.

The Customer Success team plays a vital role in ensuring long‑term customer retention and satisfaction. Within this team, the CSM acts as the frontline advocate and strategic partner, ensuring that customers achieve their goals while also contributing to the company’s growth through renewals and expansion opportunities.

• Becoming the trusted advisor to a set of enterprise customers and their key stakeholders in the UKI region by aligning Camunda technology to their business strategy and goals
• Developing customer success plans outlining Customer’s KPIs, stakeholders, critical success factors, and product adoption plan
• Establishing trust‑based relationships with your customers throughout their journeys with Camunda and maximizing the value from their investment
• Being a Customer Success Champion to evangelize customer‑centricity within Camunda, thereby increasing retention outcomes, customer experience and loyalty
• Working closely with our Sales team on opportunities to grow your customers; developing the opportunities and leveraging relationships and value measured as a trusted advisor
• Collaborating with our Consulting, Support and Engineering teams through proactive engagement on product and support‑related issues
• Collaborating with our Product Management and Marketing teams to create programs on best practices, influence product roadmap discussions, and foster customer references

• Ability and/or willingness to use our product.
• 5+ years of experience in Customer Success, Consulting, Strategic Account Management, or a similar role in enterprise software
• Proven ability to drive both retention (GRR) and expansion (NRR) through value‑based engagement strategies
• Strong commercial acumen and a track record of influencing buying decisions and account growth
• Experience building relationships and engaging effectively with senior business and technical stakeholders, including C‑level executives
• Ability to manage complex, multi‑stakeholder engagements across global organizations, with strong program and project management skills
• Proven experience leading structured success planning, value management, and use case pipeline development in enterprise environments.
• Demonstrated ability to translate strategic business goals into actionable customer success motions and contribute to the creation, refinement, or execution of enterprise playbooks and engagement methodologies.
• Analytical skills to interpret customer data, identify trends, track success metrics, and make data‑driven recommendations
• Technical aptitude to engage in conversations around process orchestration, automation, cloud architecture, and modern software development practices
• Fluency in English

• Prior experience in the process automation, BPM, or consulting space is a plus
• Prior experience with maturity assessments and strategic advisory in a customer‑facing role
• Strong understanding of software…