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Strategic Enterprise CSM — Drive Adoption & ROI
Job in
Caerphilly, Caerphilly County, CF83, Wales, UK
Listed on 2026-05-31
Listing for:
Ten Eleven Ventures
Full Time
position Listed on 2026-05-31
Job specializations:
-
Customer Service/HelpDesk
Customer Success Mgr./ CSM, Technical Support, HelpDesk/Support, Client Relationship Manager
Job Description & How to Apply Below
As a Customer Success Manager (CSM) at Strivacity, you’ll be the trusted advisor for a portfolio of enterprise customers, ensuring they get the most value out of our platform. From onboarding through renewal, you’ll guide customers through their CIAM journey, helping them achieve their goals, adopt new features, and realize long-term ROI. You’ll act as the bridge between our customers and internal teams—advocating for client needs while driving product adoption and retention.
This role is ideal for someone who’s passionate about customer relationships, technically curious, and confident navigating complex environments.
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