Customer Service Representative

Customer Service Representative Caerphilly

Full time, 35 hours per week, competitive salary

• Working closely with your Account Manager to build relationships with your dedicated customer base, maintaining and growing customer accounts.
• Providing first class service by talking directly and honestly with our customers and developing a deep understanding of what they need from our business.
• Communicating with our customers mainly on the telephone, but through a variety of different channels; via phone or email and using our CRM tools
• Processing orders, organising returns, identifying where we can improve our processes or can offer alternative products to satisfy their needs.
• Understanding, prioritising and escalating our customers’ issues and following through to resolution.
• Being the first port of call for our customers ensuring their issues are resolved quickly and efficiently.

You are very comfortable using a PC, Microsoft Office and Customer Relationship Management software, ideally SAP. You delight in investigating customer problems, getting to the root cause and putting them right. You are friendly, organised and resilient.

We offer a Total Rewards package that includes market aligned pay and incentives as well as a diverse benefits offering to support our employees’ physical, emotional, and financial wellbeing.

Univar Solutions is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against based on their race, gender, sexual orientation, gender identity, religion, national origin, age, disability, veteran status, or other protected classification